*Handles emails and chats from customers regarding Spacewhite's products, order status,and anything regarding Spacewhite as a company*Does responsible Social Media responses keeping in mind that this reflects Spacewhite as a company*Coordinate with partner Warehouses and Couriers to resolve member's order status query*Worked hand in hand with different teams such as IT, Spacewhite POC, and themanagement as needed to aid in resolving customer's inquiry*Does follow-up for unsuccessful deliveries to ensure that we got the customer covered from ordering until delivery of Spacewhite products*Displays proficiency in the use of tools needed to perform our job well*Demonstrates flexibility knowing that the account itself is just starting hence, an inconsistency with its processes and customer handling techniques

*Did floor support to help crewbies in handling their cases grabbed from the messaging inbox in accordance to their role*Also did ticketing thru messaging and also did live chat support for upfront assistance as needed*Did back office tasks like scrubbing tickets prior to escalating to different team, doing reports and analysis based on a specific topic as requested, etc.*Mediated between hosts and guests as needed in reference to their reservation especially if there are conflicts between the two or if any issue arises before, during, and after their reservation*Handled escalated calls, complaints questions, and queries as necessary*Worked hand in hand with the Management to meet departmental objectives

*Acted as frontline agents assisting in member's query and reason for calling*Handled high-profiled members concerning their membership inquiry assisting them to resolvewhatever the reason is for their calling leaning to the concept of first call resolution*Handles missing points claim on member's behalf as deemed necessary*Educating and informing them of the things they can do moving forward to avoid same nature ofcall in the future*Assisted in points redemption for flights, ancillaries, etc. including flight shopping*Demonstrated flexibility and good customer handling skills despite different LOB's being handledat the same time.*Accurately used GDS - Sabre for flight redemption bookings

*Handles MSE's from product training on their nesting period under the New Hire Academy (NHA) program*Later on handled the Case Management Team and lead towards achieving the goal of resolving all complaints related to flights and membership issues*Handled high-profiled cases and worked closely with the Management to come up with aresolution that is still set within the program's limitations and set goals*Motivated and inspired the team to improve their customer service skills taking into consideration the KPI's they have to meet to be endorsed to operations (NHA)*Worked hand in hand with the Management to meet departmental objectives*Handled escalated calls, complaints, questions, and queries as necessary*Did PNR reworks for both revenue and redemption for the purpose of ticket issuance*Manned the company's email responsible for checking and making sure that each emailcorrespondence has been replied to and actioned accordingly*Handled high profile complaint cases doing exceptional handling in accordance to the account'sset goals as necessary*Level 2 MSE that did coaching and team huddles other MSE to share product knowledge to help them minimize PNR reworks, errors, and complaint cases*Acts as assistant to the Team Leader*Guides and assist team staff to render satisfactory services to our frequent flyers*Conducts briefings and refreshers to help MSE's increase product knowledge*Handles Mileage (Marco Polo) memberships and converting them into points for ticketingpurposes*Answers customer service related concerns such as earning points- points equivalent andcurrent reservations*Accurately uses GDS - Amadeus for flight reservations and other schedule inquiries makingsure the history of the ticket is reviewed for flight credits

* Worked as a reservations specialist booking flights and handling flight schedule changes and displays proficiency in the use of NSK - New Skyspeed System* Worked as floor support providing temporary log-ins for Supervisor approvals to rebook under Web rates* Answers questions of Representatives in need of assistance whether be knowledge-based information, system usage, or process flows* Arranging car hire reservations for pre-booked and new car rentals* Demonstrated skills in objection handling for passenger's being affected of canceled/delayedflight

*Handles query regarding the results of claims filed by providers*Responsible for checking the current claim status and doing follow-up if necessary*Demonstrated good customer handling skills and objection handling* Dealt with providers in giving member's health benefits for hospital procedures* Policy interpretation for insurance members* Determined if authorization will be required for procedures to be done to patients* Assisted providers in providing wellness to patients by giving out correct benefits* Demonstrated good customer handling skills and objection handling

* Worked as a Technical Support Representative for one of the US' largest wireless internet provider* Did troubleshooting for wireless connection problems* Demonstrated computer skills and customer handling skills

* Issued approvals for certain procedures that needs to be done to our client's based on theircontract* Acted as frontline agents dealing with every customer's concern* Thoroughly explained the coverage of the contract for patients being admitted indifferent hospitals* Acted as a representative of the company for our client's/ customers