Hazel Joyce Rayo Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

• Carry out direct marketing activities such as telemarketing and research to market training courses and to take their annual training plans• Report any enquiry, request, recommendation or feedback received from clients while marketing the course immediately• Report all the training registrations received to the Training Manager• Prepare methodically for "Go" training courses with the objective of marketing the course successfully• Represent the company at training venues and… Show more • Carry out direct marketing activities such as telemarketing and research to market training courses and to take their annual training plans• Report any enquiry, request, recommendation or feedback received from clients while marketing the course immediately• Report all the training registrations received to the Training Manager• Prepare methodically for "Go" training courses with the objective of marketing the course successfully• Represent the company at training venues and assist instructors and participants during the actual conduct of the course• Perform all the coordination work required during the actual course delivery in the most professional manner• Interview all course participants and report all feedback to the Training Manager• Update the Quality Officer/Manager and/or Operations Manager regarding the status of the course on a continuous basis and bring to their attention current or potential problems• As soon as the course completed, accomplish the Course completion File and forward the same to the Training Manager• Liaise with colleagues and/or superiors regarding proper use of the client database• Participate in daily/weekly meetings and recommended suggestions on how to improve the work and increase the efficiency of the company• Report any issue, concern, or problem that may affect the performance of work Show less

United Arab Emirates

Makati City

• Administer and support CEVA’s core infrastructure services – Active Directory (AD), DNS, DHCP, File Services (FS), Network Policy Services (NPS) and other Native Microsoft Technologies• Participates in DR testing• Windows Server 2008 and above support• OS troubleshooting. Network, Disk, CPU, Memory issues, etc.• Handles Projects such as Server Decommissioning• Respond to automated alerts regarding system faults• Document work performed in OTRS Ticketing… Show more • Administer and support CEVA’s core infrastructure services – Active Directory (AD), DNS, DHCP, File Services (FS), Network Policy Services (NPS) and other Native Microsoft Technologies• Participates in DR testing• Windows Server 2008 and above support• OS troubleshooting. Network, Disk, CPU, Memory issues, etc.• Handles Projects such as Server Decommissioning• Respond to automated alerts regarding system faults• Document work performed in OTRS Ticketing Tool• Engage in priority tickets for initial troubleshooting and triage• General understanding of best practices for VM Management• Knowledgeable in VMware and/or Hyper-V virtualization.• Familiar with Windows Scripting (PowerShell) Show less

Wilcon It Hub 2252 Chino Roces Avenue Makati

Performs task related to monitoring Centreon ; to report outages to affected teams and run reports as requested; models and acts in accordance with our guiding principles and core values.• Provides day to day Run and Maintain and Project Development activities, system upgrades and compliance for Centreon; liaises with other teams providing support for complimenting products and those directly or indirectly underpinning the CEVA environment.• Responsible for Centreon tasks related to… Show more Performs task related to monitoring Centreon ; to report outages to affected teams and run reports as requested; models and acts in accordance with our guiding principles and core values.• Provides day to day Run and Maintain and Project Development activities, system upgrades and compliance for Centreon; liaises with other teams providing support for complimenting products and those directly or indirectly underpinning the CEVA environment.• Responsible for Centreon tasks related to monitoring of host systems and related devices.• Informing appropriate teams of any systems issues or outages and ensure high quality systems.• Administrator tasks of Centreon and associated modules.• Provide technical support to ensure monitoring performance.• Maintain documentations for installation, configuration and maintenance of systems.• Monitor Centreon activity to ensure optimum uptime and performance in a proactive manner.• Perform implementation and upgrades of monitoring tools.• Research and development of new tools and modules.• Provide on-call 24/7 support when needed. • Working with other teams to ensure data and accuracy and relevance.• Maintaining Centreon and maintain latest upgrades.• Creating policies and procedures; determine and recommend potential enhancements.• Perform other duties as assignedCentreon Network Monitoring Skills:• Adding Nodes on Centreon Webconsole / Adding and Deleting Centreon User Account and Check and Countercheck Nodes Added.• Managing “Active Directory” Users and Computers, Search, Unlock, Reset Password, Checking Computers under AD DSA.• Removing Resource from Monitoring Centreon Webconsole• Creating an Alert for Memory Alert / Interface Alert and Temperature Alert underCentreon Webconsole.• Multiple RDP Access via mRemoteNG for faster and multiple access each server and poller.Same role experience in Solarwinds Monitoring Tool Show less

3F Pointwest Building, Up Ayala-Land Technohub Quezon City

• Providing customer service on supported technical operations• Answering inquiries in person, email and via telephone concerning systems and network operations.• Escalates issues to the proper service owner associate when necessary and followed up on any escalated issues, all within a timely manner• Setting the priority for resolving incidents based on impact and urgency• Act as the single point of contact between users and Infrastructure Support Services• Communicating… Show more • Providing customer service on supported technical operations• Answering inquiries in person, email and via telephone concerning systems and network operations.• Escalates issues to the proper service owner associate when necessary and followed up on any escalated issues, all within a timely manner• Setting the priority for resolving incidents based on impact and urgency• Act as the single point of contact between users and Infrastructure Support Services• Communicating thoroughly with client representatives and customers, enabling effective information exchange and efficient process management• Documenting all inquiry activities in the appropriate reporting system• Monitoring of Network monitoring tools.• Validates the alert and escalate to appropriate Infrastructure technician to have the issue investigated further.• Coordinating project schedules, resources, equipment and information to identify and define project requirements under Infrastructure services.• Root cause Analysis and Change Advisory board facilitator. Show less