Pre-opening role: brand standards localization, recruitment, onboarding new hires and trainingGuests' reviews tracking and analysisTeam managementBudgeting, costs and expenses monitoring and control

Front Desk, Guest Relations, Concierge and Reservations teams supervisionOverall night audit & night shift team's managementEnsuring maximum revenue captureResolving complaints, conflicts & ensuring maximum guest satisfactionTraining teamsCreating a safe, ethical and comfortable environment for guests & associates

Hotel pre-opening experience, departmental pre-planning, team trainingCo-ordinate front office shift activities to provide the highest standard of service, promptly, efficiently & courteously.Maximize room revenue.Managing the front office team to maximize employee productivity and enhance team spiritEnsure the front office team adhere to the laws & regulations of the land and operate within the corporate standards & guidelines.Identify need for training, plan & carry out departmental training.Ensure stipulated health and safety procedures are practiced by both staff & guests.

Process all reservation requests, changes and cancellations received.Identify guest reservation needs and determine appropriate room type and availability.Explain guarantee, special rates and cancellation policies to guests.Accommodate and document special needs.Follow sales techniques to maximize sales.Input and access data in the reservation system.Prepare daily, weekly and monthly room occupancy reports.Develop and maintain positive working relationships with companies.

Ensure set customer service standards are adhered to.Managing staff and daily front desk operations.Planning training schedules for front office staff.Review of guests’ invoice details before check out.Resolve guest complaints and ensure a comfortable stay.Compile guest occupancy reports for hotel statistics and reports.Ensure guests' special requests are met.Handling reservations requests.

Checking in guests and briefing them of the hotel facilities.Making reservations for walk-in guests.Allocating guests rooms as per requests made. Providing statistics on guests’ meal plan.Preparing rooming lists for other hotel departments.Arranging wake up calls for guests.Ensuring guests are comfortable during their stay.Ensure a tidy front office and clean counters. Resolving any complains from guests.Dealing with any enquiries at the front desk.