Hazel Lyon Email and Phone Number
Hazel Lyon work email
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Hazel Lyon personal email
My career has been a very fruitful and successful one to date. My experience in the service sector spans decades!Starting from the ground up and give me mass amounts of insight to the overall operation of companies, enabling me to grow throughout the years building a very stable foundation. I have built and continue to build fantastic relationships with customers and colleagues alike, most of which are still stable to this day. Sufficient in consultatively spotting opportunities, managing and implementing best practices for both myself and the team ensuring that targets are met or alternative predictions are gained. Keeping an eye on revenue streams, ensuring that the key balance is seen by all in real time. Introducing and implementing new key business system helping with the overall time that team members spend on certain aspects of their role all the while is ensuring that their key focus stays no the bigger business critical milestones.Leading teams to deadlines while keep accurate time measures and ensuring the delivery of the service department maintains a good standard.
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Head Of OperationsGuru Technology Limited Jan 2024 - PresentNorthamptonshire, Gb -
Head Of OperationsGuru Technology Limited Jan 2024 - PresentNorthamptonshire, Gb -
Head Of Customer CareGuru Technology Limited Jul 2022 - Jul 2024Northamptonshire, GbSupporting the team in their developing roles, managing the teams SLA's, KPI's and 121's highlighting strengths and developmental areas investing time and commitment to get the best from people for the business.Developing and maintaining heathy relationships with suppliers helping to ensure that a win win balance is kept, while keeping cost impacts low to our business. Recruiting the best possible people to fit the company ethos and ambitions, ensuring that they have all the tools required for the role. Helping to develop and feedback on systems to ensure that they fit the needs of our business. Running weekly promotions helping to improve the companies revenue streams. identifying where cuts can be made to help balance the books.Complaints escalation point, ensuring that relationships with customers stay strong and queries are resolved first time every time. -
Customer Service ManagerDbfb Communications Oct 2017 - Jul 2022Northampton , Northamptonshire, GbBring responsible for a large team, delivering unrivalled customer service. Adhering and reporting all SLA's and KPI,s to key personal weekly. Managing cost savings and coaching team members to identify opportunities' whenever they presented.Team training, coaching, meetings and peer to peer reviews. Managing complaints through to resolution with supporting aids and following through internally to ensure they were a one of preventing little cost to the business as a whole. Managing engineers and orders to ensure it was right first time. -
Total Care ManagerPure Business Services Oct 2013 - Oct 2017Being responsible for managing our Total care team, supporting client queries end to end on our platinum base. Lead generation of other products/services in our portfolio. Delivering on performance in line with our Platinum KPI's and SLA's. Presenting reports on a weekly basis to management. Responsible for weekly payment run. Develop a full understanding and business relationship with our Platinum clients. Providing a personable and reliable service to decision makers within our Platinum organisations. Building lasting relationships internally with our Platinum relationship managers. Continue to self teach, learn and improve all aspects of the business to aid me in my role. Providing weekly updates for team figures, monitoring KPI and SLA figures, providing training to Care Team, supporting colleagues with work load, reporting to senior management weekly on team performance.
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Platinum Total Care SpecialistPure Business Services Oct 2013 - Oct 2017
Hazel Lyon Skills
Hazel Lyon Education Details
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Coliste Bride - Clondalkin - Dublin
Frequently Asked Questions about Hazel Lyon
What company does Hazel Lyon work for?
Hazel Lyon works for Guru Technology Limited
What is Hazel Lyon's role at the current company?
Hazel Lyon's current role is For unrivalled service in communications !!.
What is Hazel Lyon's email address?
Hazel Lyon's email address is ha****@****b.co.uk
What schools did Hazel Lyon attend?
Hazel Lyon attended Coliste Bride - Clondalkin - Dublin.
What skills is Hazel Lyon known for?
Hazel Lyon has skills like Lead Generation, Account Management, Telecommunications, Management, Team Management, Business To Business, Customer Relationship Management, Customer Service, Team Leadership.
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