Working as Operation Assistant- Supports day to day operations such as Purchase Order Creation, Manage Invoices, Dispatched and Reviewing Accuracy of data, Simple Bookeeping, Data Management,Organizing Spreadsheets, Data Organization-Packaging and reorder images, Email Management and other tasks assigned by the Project managers

Helps with Data Management - Data Entry, Organizing spreadsheet, Product research, Data Scraping and other admin tasks

Email Management,After Sales, Refunds, Replacement, Complaints

Help Project Managers with Data Entry, Shopify Edits, Product Uploads, Product Listings, geofencing, QA checks on stagging and Figma, Notion another admin tasks

 Dispatcher (Locksmith)Responsibilities Receive, Answers, and Record calls from customers Determine the best delivery methods and negotiate rates directly with vendors and customers, and get the necessary documents and permits that drivers will need when shipping cars Proactively address problems and suggest solutions Receive and dispatch orders  Assess situation and prioritize calls  Oversee the route of field units and track delivery status Coordinate schedule in the most effective manner Track and update call logs and data in software programs Provide reports to upper management

 eCommerce Specialist(Shopify/Zendesk, Jira)Responsibilities Support all eCommerce activities of the company. Manage all day-to-day eCommerce operations thru Shopify, Zendesk, Slack, Jira. Oversee all logistics relating to inventory management, fulfillment, shipping and handling of eCommerce sales. Improve listings and manage cases, and Seller Support Communication (Oberlo, Aliexpress) Work with outside and inside resources in marketing, sales, and operations to achieve goals. Oversee general brand presence on relevant marketplaces. Track & maintain conversion growth results. Serve as a brand ambassador, both internally and externally. All other duties as assigned by management. Manages email relating to Shopify orders

Teletech Lipa (CET)(Aug. 2013-May 2019) Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the right resolution Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies

 Main Role is to listen to customer concerns, resolve issues in a timely manner and ensure satisfaction in every transaction Responsible for answering calls from customer who have complaints w/ their bill charges Process new orders; add and remove additional features to existing and new services as per customer request Investigates bill charges to validate customer claims regarding any disputes Process credit to customer when necessary Do escalation as per process if customers issue is beyond support Provide First call resolution by providing longtime resolution

 Answers incoming service calls from customers and documents/tracks related troubles.Maintains on-going communication with customer, seeking assistance as needed on managing the escalation process. Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.  Enlist network management personnel, support, or repair organizations as necessary to facilitate trouble resolution. Document and track troubles within the ticket system to facilitate trouble resolution. Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures. Interface with LEC and External Vendors for the isolation and repair of customer troubles.Seeks assistance when necessary.Seeks assistance as needed on judgment to manage the escalation process as required, in support of trouble repair activities. Provide input for knowledgebase system(s) to provide accurate troubleshooting guidelines related to repair activities.

Collections Agent (CCR- UK Barkclay- Account)Convergys Nuvali3rd/F Convergys Bldg. NuvaliSta.Rosa LagunaAug 2009-June2010 responsible for contacting credit card customer(s) by phone to notify them that they have late payments  setting up payment arrangements w/ customers who are having financial difficulties and having a hard time paying their bills Asking payment from customers whose account has been in a arrears for months to keep their account up- to-date Providing cust copy of their billing statements and info re: their next due date setting up direct debits for customers to avoid mispayments

Fujitsu Die-Tech Corp. Of The PhilsEast Science Ave. Laguna TechnoparkBiñan LagunaFeb. 2004-May 2006 Responsible for material procurement Responsible for on-time delivery of materials Arrange PEZA documents and file DR’s and Purchase orders for reference purposes Negotiate prices quotation to supplier to get discounts Do the Purchase Order printing and issuance to supplier Ensure that parts delivered are in good condition Conduct suppliers visit/meeting once a month Transact thru phone and demand immediate deliveries of raw material to be used in the production