• Establish and organise the setup of all training courses• Advertise and Market all Courses on a wide range of platforms• Co-ordinate the delivery of all GWO, IRATA and iCAT courses producing delegate materials and setting up of classrooms• Act as point of contact on the day of courses to assist with any trainer/delegate enquiries• Facilitate all communication with delegates before and after courses• Assist the Training Operations Manager with collecting and managing delegate feedback• Raise invoices and chase balances outstanding • Raise Certificates in line with GWO, IRATA and iCAT standards• Cover Reception and General Administrative duties

WORK EXPERIENCEGENERAL MANAGER – February 2007 – January 2019 Deva Medical Electronics Ltd - www.deva-medical.comRuncornDeva Medical is a family owned business and one of the UK’s leading independent medical service and sales providers. Specialising in ventilation and laboratory maintenance and repair and providing preventative maintenance contracts to the NHS. Responsibilities:• Oversee day-to-day business operations• Provide leadership at all levels of the organisation• Communicate and embody the company vision and values• Build up the company by recruiting, interviewing, hiring, and mentoring new talent• Define and implement policies and performance to ISO 9001,18001 and 14001 standards• Evaluate employee performance and provide additional coaching and support as needed• Assess departmental and company performance and devise plans for improvement• Allocate budget resources for supplies, equipment, marketing, and personnel• Renegotiated and manage ventilator and laboratory contracts with key suppliers across the NHS and the NHSBT.

• Implemented the current CRM and created contract templates, processes and tools for the company and provided on-going team training for all employees which improved performance, quality and established best practices.• Directed the procurement of ISO effort leading to successful ISO 18001 and ISO 14001 certification, which secured additional customer opportunities using new processes and tools.• Renegotiated and managed ventilator and laboratory contracts with key suppliers across the NHS and NHS BT• Leading and motivating a team of staff to ensure they are giving the best customer service possible. Handling complaints and queries for customers and staff. Reason for leaving - internal promotion

• To Identify and generate leads through networking by attending conferences and seminars, converting into key accounts.• Work with OEM on R & D research to develop innovative solutions in all areas of ventilation technology.• Emphasise product features to customers helping them to meet patient’s needs.• Marketing sales drives by creating and developing educational workshops and taster lecturesReason for leaving – internal promotion