My role in the Global RME L&D team revolves around orchestrating various facets of learning technology to optimize educational processes and ensure a seamless learning experience. Here's a breakdown of my key responsibilities:• Learning Management Systems (LMS):o Proficiently oversee the customization, and administration of the Learning Management System to streamline learning processes.o Collaborate with cross-functional teams to enhance LMS functionalities, ensuring they align with organizational learning objectives.o Support teams on through the efficient assignment of mandatory learnings • Onboarding:o Strategically utilize the Amazon Onboarding Tool to facilitate smooth onboarding experiences for new employees.o Manage content, functionalities, and upskilling of Learning Ambassadors to enhance the onboarding process.• Service Desk Management:o Efficiently address user inquiries, technical issues, and provide prompt resolutions to maintain uninterrupted access to learning resources.o Implement best practices in service desk management to enhance user satisfaction and optimize the overall learning support system.• Learning Tools License Management:o Take a strategic approach to manage learning tools licenses, aligning resources with organizational needs.o Oversee license acquisitions, renewals, and utilization to ensure cost-effectiveness and the optimal functioning of educational tools.• Translation of Courses:o Spearhead the translation of courses to make learning materials accessible to a global audience.o Implement inclusive practices to ensure that translated content is culturally sensitive and meets the diverse needs of learners.• Dashboard Support: o Support the build, updates and quality of learning dashboards

• Utilise comprehensive knowledge and proven experience with learner-centered, performance-based instructional theories and adult learning principles to build content • Ability to influence senior leaders and stakeholders with authority regarding learning solutions that drive business strategy • Working strategically with country and regional training leaders to identify flexible learning solutions • Ensure network standard training programs are implemented consistently• Track and communicate Learning Experience goals, assignments, and progress locally and at a network level• Partnering with Ethics, Risk and Compliance teams to ensure strict monitoring and active reporting of regulatory training • Excellent in written and verbal communication, change management, organizational skills and program and project management• Serve as thought-leader, consultant, and practices measurement accountability for the following areas- Learning Adoption, - Learning Efficacy and building this skill, - Business Impact, - Risk and Compliance, - Data-Driven Learning Design- Learning analytics and dashboards - Digital Badging • Able to adapt well to fast-paced and ambiguous environments with changing circumstances, direction and strategy• Practising data storytelling to build a strategy and capability around compelling learning insights using data; this is used to motivate internal clients on insightful decisions and strategy• Strong analytical skills and experience using data to identify problems and implement solutions. Experience with measuring the effectiveness of training and presenting results to senior leaders through Learning Dashboards.• Able to think beyond short-term solutions and propose and implement long-term solutions• Experience with: - Learning Management Systems - Learning Experience platform- LRS and learning analytics- digital badging - Instructional Design tools (responsive and adaptive)- Knowledge Management Platforms

• Manage e-learning content development • Creating content around products, systems and processes• Manage system updates and communications• Working with developers to create material for system releases• Managing content on the LMS• Manage deployment • Manage Risk Training on LMS• Partnering with Business• Partnering with IT• Conducting ROI• Developing an instructional design strategy

• Consulting to Irish Learning companies, Hibernia College an online university, Mindleaders and Houghton Mifflin Harcourt• Market oversight and local management of international offerings• Sign up and support local partners• Support Product in the market

• Programme Management• Procurement• Tender management• E-learning strategy• Stakeholder management• Advisory role on e-learning matters• Working with SETA’s• Vendor Management• Needs analysis across Local Govt Sphere• QMS specialist• ISO 2009 implementation • Managing Development of Content for public sector training

• Instructional Design for interactive online content done in Flash and HTML• ID done on paper based material• ID done on PowerPoint slides• Using models to do ID• Blended learning• Drawing up assessments• Alignment of courses• Accreditation of courses• Editing own work• Use of ADDIE model to design process• Drawing up Curriculums and Frameworks• Doing ROI• Doing analysis on the project• Blueprint – Solution Strategy• Training Strategy• Learning Methodology• Learner Management systems • Learning tools, training on e-learning tools eg Lectora and Articulate