Roles and responsibilities:• Upload all product content, with all assets attached, and merchandised correctly. • Edit all images via photoshop. • Co ordinate logistics • Assist with any general admin tasks when needed• General enquiries on stock, product details Assets:* Aquire initial relationship with potential supplier, explain how we work and agree on a partnership, product offering, margin and terms and conditions of business. • Work closely with the supplier as part of the process to gather images and then upload• Identify and remedy where shots are missing or wrong Product upload:• Work with the content manager & supplier to ensure that 100% of product available on the online store is available in warehouses. • Work with the content manager to ensure that 100% of ISNO (in stock, not online) product is available to buy online with 7 days of identification• Set up new categories as required online and provide developers with URLsVisual merchandising:• Online Scouting of new and fresh suppliers/product that align perfectly with the brandOther:• Monitor and cancel customer back orders when needed• PO errors to be monitored and actioned daily

Product - collecting , packaging, couriers Buying supplies, sourcing better displays, new product ideas and development , trends Online store - Wordpress/woocommerce ,online sales , managing media , optimizing images, ads, digital marketing Sales - invoicing, courier accounts, follow ups, system development / order processes etc. General PA - Booking travel, booking events, coordinating trade shows Design - in design , templates

Calypso Travels : Sept 2016 – Feb 2017 Travel ConsultantCalypso travel was a new venture and I was employed as a Travel Consultant reporting to a group manager .The position included assisting in the business development. During this time I focused on the following:- Business development strategy planning;- Creation and implementation of SOP’s;- Marketing assistance and campaign planning;- Travel co-ordination action planning;- Mentoring of Junior staff;- GDS training and standards development.The vision of the Owner was to launch a Boutique style Travel Agency at the Tourism Indaba in May 2017 but due to financial difficulties decided to shutdown the company.

My role as a Travel Agent was to sell Worldwide Travel while delivering great customer service. It was my responsibility to represent the Pentravel Brand with Commitment, self-awareness and Flexibility. Skills : Sales, Communication, Time Management , Team work , relationship building, decision making and negotiation Job responsibilities; * Building and maintaining relationships * drawing up various monthly reports* Maintaining a positive attitude in high stress situations * Profiling Clients correcting , Closing sales. * Meeting profits and sales targets * Arranging flights Using GDS system Amadeus, insurance and accommodation through various suppliers * Collecting and Processing large sums of Money * Advising and processing of visa applications * Keeping clients in the loop of any change on their bookings/flights * Practicing service excellence * Local store marketing * Promoting brand awareness and marketing the business *quantity and quality reports on results and performance* managing budgets * Planning * Team work to deliver effective results and great customer service* recruiting , training and supervising staff * Delivering the Pentravel sales process to every customer. thereby minimizing number of complaints received and improving sales* Handling of all complaints following Pentravel standards with the intention of retaining customers business and reducing the impact on future sales* Use of Sales tools available to enhance the customer experience. Therefore reducing the risk of a shop bad debt/write off* Sharing knowledge and interacting where appropriate with colleagues to assist them in achieving a sale* Assisting in daily/weekly/monthly tasks carried out by shop Manager e.g Accounting duties, Petty Cash, Banking Cash logs* Building and Maintaining Relationships with travellers pre,during and post travel* Drive the repeat and referral business through self-marketing including reputation marketing initiatives

Key activities of when I was a Ticketing Agent:• Check fare and agree with what the consultant has advised• Check Q surcharges• Check correct entry used to Auto-price ticket – FXP/R,VC-ZA• Ensure the correct plating carrier is used• Ensure the correct commission is recorded on the ticket• Issue in connection with International tickets (to be provided by consultant)• Correct fare basis used (for manually priced tickets)• Not valid before and after dates (manual tickets)• Baggage allowance (manual tickets)• Fare calculations and ladder line on ticket (manual tickets)• Endorsements (manual tickets)• Tour Codes (manual tickets)• Centralised Ticketing email all tickets to consultant and manager on duty

• Responsible for answering calls at two switchboards• Welcoming and assisting walk in visitors, managing enquiries• Managing inventory of Brochures and Uniforms for all the Pentravel stores and ordering of any Stationery needed at the Head office

I worked as a Duty Manager at African Sands Bed and Breakfast in Amanzimtoti. It is a four star establishment. My duties were dealing with Guests every day, taking bookings, either through email or phone calls, checking the guests In and Out, Invoicing, Processing Invoices onto Pastel- Pastel Express, Room Checks, Ordering from Suppliers, Preparing Breakfast. I have gained a lot of experience at this Bed and Breakfast