Hazel Mijango Email & Phone Number

Australia

Sydney, New South Wales, Australia

Responsible to the Chief People and Culture (P&C) Executive and working with the broader P&C team by ensuring risk is managed in accordance to the Bank's Risk Management Framework.Trusted advisor, provide expertise and champion Line 1 operational risk management within the Banks business activities and a key contributor to the Bank's Risk Transformation.

Australia

• Analysed the impact of AI on business, democracy and transparency leading to informed policy recommendations.
• Explored algorithmic bias and inequality in AI, contributing to a deeper understanding of societal challenges.
• Engaged in discussions on the opportunities and challenges AI presents to society, fostering critical thinking skills.

Sydney NSW

• Led a team of 22 risk professionals comprised of senior managers, managers and analysts overseeing 100+ issues, 150+ incidents, and 70+ remediation projects.- Key lead into APRA’s residential mortgage end to end.
• Implemented 2 large regulatory changes resulting in no breaches in reporting ASIC incidents within 30 days.
• Enhanced team engagement by promoting 5 employees and coaching 2 to be high achievers.

Sydney, Australia

• Led the delivery of 2 regulatory programs addressing AFCA systemic issues by implementing controls for third-party banking authorities.
• Developed the Application Programming Interface (API) for the pilot using Open Banking technology.
• Established new controls and built an assurance program to verify controls for Deceased Estates processes and Third Party Authorities (Power of Attorney, Financial Management Orders).

Sydney, Australia

• Implemented the Risk in Change (RiC) standard and procedure throughout the Retail Bank to meet APRA's CPS230 requirements.
• Established a new team with expertise in risk, sales channels, remediation, and Board Governance.
• Delivered monthly operational risk reports and papers of over 40 retail products and eliminated sales practices outside of risk appetite.

Sydney, Australia

• Led the PwC forensics and analytics team of 5 in responding to 500+ Royal Commission notifications and 20+ recommendation papers.
• Led the triage of relevant SME teams throughout the Retail Bank to prepare for called witnesses to the stand and deliver accurate information to the Commissioner.
• The engagement lead in the Retail Banking Division with the Group’s Legal teams, Compliance, Business, and PwC to ensure timely responses to the Royal Commissioner's requests.

Sydney, Australia

• Advised Retail Banking Service's Group Executive and leadership team on strategic internal communications events.
• Developed a new webinar channel for the Group Executive to communicate with leaders across the bank.
• Partnered with internal teams to deploy strategic projects and enhance communication channels.

Sydney, New South Wales, Australia

• Led organisational change management for deposits and transaction products at Commonwealth Bank
• Trained and coached sales and service teams nationally to align with product strategy
• Informed sales and retention targets to drive customer and channel engagement

Sydney, New South Wales, Australia

• Led strategic development of customer-based offers bundling retail banking products for various customer segments.
• Created training content and collaborated with external marketing agency to develop targeted messaging.
• Contributed significantly to developing pricing strategies for each customer bundle.

Sydney, New South Wales, Australia

• Led re-pricing review of 2000+ customer pricing options to streamline for Core Banking SAP migration.
• Developed BCP communications plan for phased core banking migration over two years.
• Crafted tailored customer messaging for retail, private, institutional, and business banking segments before migration.

Surrey, England, United Kingdom

• Developed Corporate Pensions packages and collateral for employees of PwC, Glasko Smith Kline, and ManGroup investments.
• Led the rebranding of collateral to make it more bespoke for our corporate clients.

London, England, United Kingdom

• Led repricing and repackaging of current accounts portfolio for High Court case against UK banking industry.
• Delivered requirements to uplift portfolio, resulting in dismissal of charges against Royal Bank of Scotland and Natwest Banks.

Sydney, Australia

• Spearheaded the launch of the Bank’s first online account, driving customer engagement and acquisition
• Implemented a test and learn strategy for outbound customer care calls, resulting in increased customer retention rates
• Collaborated with cross-functional teams to optimise marketing campaigns for retail banking products

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Provided general banking customer service to CBA's retail banking customers, including account balance inquiries and internet banking onboarding.
• Assisted customers with term deposit maturity support and guided them through new banking concepts.
• Ensured customer satisfaction by addressing inquiries promptly and accurately.

Artificial Intelligence Ethics, Artificial Intelligence

Bachelor Of Communications, Business Management & Public Relations

Activities and Societies: Radio broadcasting and non-for-profit events managementMajoring in Public Relations and Business Management

Diploma In Theology, Theological And Ministerial Studies, Deferred

Activities and Societies: Foundational Gospel teaching to equip church ministry leaders in real life settings eg. Missions, pulpit.