• Managed US healthcare account, addressing member queries, quoting claim status, and ensuring exceptional customer service.• Maintained strict adherence to healthcare regulations, meticulously documenting member interactions for accurate record-keeping.• Proactively resolved member concerns, enhancing overall satisfaction and fostering positive relationships.

• Liaised with clients, carriers, and government agencies to facilitate smooth customs clearance processes.• Provided administrative support to customs brokers by handling office tasks such as answering and making calls, managing correspondence, and organizing files.• Maintained office inventory and order supplies as needed to ensure efficient operations.• Collaborated with other team members to ensure timely completion of tasks and adherence to customs regulations and company policies.