Communications Platform as a Service providing voice, messaging, automation, applications, APIs, and analytics for enterprises.● Monitoring the operations of billing, accounts receivable (credit and collection), cash receipt application.● Performing flux analysis before uploading the charges into the billing system (EZCom).● Reconciling monthly billing from the ERP (SAP) against the billing system (EZCom, Chargify and Zuora).● Ensuring the contract booking is properly entered into the Salesforce for commission.● Preparing journal entries and GL account reconciliation for deferred revenue, bad debt reserve analysis, AR,and unbilled AR.● Providing the analysis of the monthly and weekly cash collection forecast● Driving the sales escalation process to suspension resolution with the Account Management and Sales Ops teams.● Coordinating with Sales Ops and account owners in meeting customer requirements within the high-volume environment.● Engaging with cross-functional teams as applicable in resolving customer’s dispute charges.● Negotiating with customers in non-payment cases in setting up payment plan agreement to bring customeraccounts current before the next invoice dropped.● Performing AR and collection aging analysis.● Ensuring high-quality collection procedures that comply with the company policies.● Developing partnerships and maintaining the highest standards of communication with the customers andbusiness requirements within the organization.● Maintaining appropriate internal and external controls and support external audit activities and audit preparation.● Responsible in closing the billing trial balance in Zuora and Chargify and submit the general ledger reconciliation toclose the AR general ledger.
