Hazel Payne Email & Phone Number

Bristol, England, United Kingdom

Nailsea, England, United Kingdom

Bristol, England, United Kingdom

Overseeing the Direct Commercial Insurance Operation with over 350 FTE, consisting of Inbound and Outbound Sales and Service, Business Support, Customer Relations, Finance, Resource Planning and Business Improvement teams over multiple channels.

Headed the South Wales and Bristol, Bath Gloucester BT Local Business teams with offices in Cardiff and Bristol with full Profit and Loss responsibility. Responsible for selling the full business range of products and services to SME customer base. Driving sales performance and target achievement was essential to this role along with people development and.

I am responsible for the multi-functional outsourced contact centre which works with both corporate and government clients on a number of prestigious campaigns. Circa 150 to 300 FTE depending on campaign volumes and time of year. The diversity and fast moving pace of the centre means that planning and organisational skills along with strong leadership.

Head of blended sales and service Call Centre for an equity release provider with approximately 50 FTE. The teams dealt with customer enquiries and made appointments for Financial Consultants for the 60 plus customer base of our affinity partners. I was also heavily involved in the day-to-day client management as well as the tendering and acquisition of.

Responsible for the Clevedon contact centre for Clerical Medical with approximately 250 FTE servicing inbound calls, written and telephone complaints as well as web enquiries from Independent Financial Advisers, Sales colleagues and customers.

Strategic Partnerships Centre, CardiffOversaw a multi-channelled sales, service and Full Cycle EDI department on behalf of two major corporate partners. This role involved account management and account acquisition as well as operational and strategic responsibilities. Focusing on improving customer service and driving sales performance, up-selling.

I was seconded to the post of Senior Sales Manager for the period of one year during which time I had 8 Team Manager direct reports. The role consisted of both managing the department and driving sales performance whilst maintaining high standards of customer service and quality.