Directed daily operations for a high-volume funeral branch, overseeing all aspects of funeral planning and delivery with sensitivity and precision.Promoted to Branch Manager, leading a team to consistently exceed client expectations through compassionate service and meticulous attention to detail.Designed and implemented standard operating procedures to enhance operational efficiency and service quality.Acted as the primary liaison for grieving families, providing expert guidance and support throughout the funeral planning process.Strengthened community relationships through a service-oriented approach, earning trust and recognition for professionalism and empathy.Supervised staff development and performance, fostering a culture of excellence and continuous improvement.

Developed and managed a diverse program of activities to improve residents' mental, physical, and emotional well-being.Demonstrated exceptional organizational and leadership skills by coordinating multi-disciplinary teams to deliver individualized care plans.Maintained open communication with residents and families to ensure their needs and expectations were met, resulting in high satisfaction levels.Trained and mentored junior staff on empathetic care techniques, contributing to an improved standard of service delivery.

Managed collections for over 3,000 customer accounts, reducing aged debt and improving cash flow for the organization.Streamlined credit control processes, introducing more effective systems for resolving disputes and securing payments.Partnered with sales and account teams to ensure consistent client communication, strengthening relationships and minimizing payment delays.

Supervised the credit management of 250 accounts, ensuring accurate billing, timely collections, and resolution of disputes.Delivered detailed financial reporting on cash collections and forecasts, providing actionable insights for leadership teams.Developed strong client relationships, balancing company objectives with a commitment to excellent customer service.

Advanced from entry-level roles to Regional Manager, leading a team responsible for credit control, procurement, and logistics.Directed regional operations, overseeing sales strategy, customer relationship management, and financial oversight.Represented Ireland in international planning and strategy meetings, contributing to global business development initiatives.Mentored staff across all levels, building a cohesive and motivated team aligned with organizational objectives.Successfully implemented new systems to improve operational efficiency and enhance customer satisfaction.