Hazel Ryan Email & Phone Number

Grantham, Gb

Grantham, England, United Kingdom

Providing software and hardware support to all of our in-house staff at Belvoir Group central office as well as providing support to remote users and franchise offices consisting of Belvoir, Newton Fallowell, Lovelle, Northwood and Nicholas Humphreys. I work on various projects as well as manage migrations onto our platforms. Extensive work within Microsoft Office365, SharePoint, Azure Active Directory, Intune and Exchange. Configuration of email security policies within Mimecast. Work with 3rd… Show more Providing software and hardware support to all of our in-house staff at Belvoir Group central office as well as providing support to remote users and franchise offices consisting of Belvoir, Newton Fallowell, Lovelle, Northwood and Nicholas Humphreys. I work on various projects as well as manage migrations onto our platforms. Extensive work within Microsoft Office365, SharePoint, Azure Active Directory, Intune and Exchange. Configuration of email security policies within Mimecast. Work with 3rd party suppliers to resolve issues. Update and amend websites, CRM systems and generally assist with any IT related issues. Show less

Grantham, England, United Kingdom

I provided support to all users in our building and remote sites. Updated, patched and upgrade servers. Responsible for backups, monitoring jobs and amending/creating backup schedules in Backup Exec. Configure MDT to roll out a company wide upgrade of PCs & Laptops to Windows 10. Configure Becrypt on laptops & CheckPoint VPN. Prepare for Cyber Essentials audits. Maintain various logs, keep track of assets, create user guides and update documentation. Liaise with suppliers on up and coming… Show more I provided support to all users in our building and remote sites. Updated, patched and upgrade servers. Responsible for backups, monitoring jobs and amending/creating backup schedules in Backup Exec. Configure MDT to roll out a company wide upgrade of PCs & Laptops to Windows 10. Configure Becrypt on laptops & CheckPoint VPN. Prepare for Cyber Essentials audits. Maintain various logs, keep track of assets, create user guides and update documentation. Liaise with suppliers on up and coming renewals. Create purchase orders. Setup all users to work from home by installing VPN clients and configuring PC & laptops during the Covid19 pandemic. Show less

Cheam, Surrey

I worked alongside senior engineers on various high level projects, migrating clients over to cloud solution platforms. Take ownership of a various projects and liaise with the customers . Work with Citrix technologies, VMware, Hyper-V. Work with PowerShell and scripting.Build and configuration of a SharePoint site for one of our largest clients. Mentoring new Helpdesk staff. Create & update training material, user guides etc. Delivered bespoke training face-to-face with 30+ solicitors in… Show more I worked alongside senior engineers on various high level projects, migrating clients over to cloud solution platforms. Take ownership of a various projects and liaise with the customers . Work with Citrix technologies, VMware, Hyper-V. Work with PowerShell and scripting.Build and configuration of a SharePoint site for one of our largest clients. Mentoring new Helpdesk staff. Create & update training material, user guides etc. Delivered bespoke training face-to-face with 30+ solicitors in Central London. Provide assistance to 1st line helpdesk staff. Extensive work within Active Directory, Microsoft Exchange, Group Policy.Manage and amend DNS and website migrations. Troubleshooting various software and hardware related issues on servers, desktops, laptops, printer and scanners. Provide support over the phone and/or using remote software. Indepth support on Microsoft Office products. Create policies on IronPort email security. Troubleshoot network and connectivity related issues as well as email delivery. Update tickets. Configure laptops, desktops before they are sent to clients. Configuration of various smart phones/devices. Check backups and perform server health checks. Show less

Reigate

My role involved, being the first point of contact for customers when they log a fault via the phone or email. Provide 1st & 2nd line support to customer for, Email (MS Exchange Server), User accounts (Active Directory), Password issues, and Web filtering issues, anti-virus and mainly focusing on customers Internet connectivity issues. Connect via remote desktop to resolve issues. Remotely setup configurations on switches, router, modems etc in preparation for new installations in order to… Show more My role involved, being the first point of contact for customers when they log a fault via the phone or email. Provide 1st & 2nd line support to customer for, Email (MS Exchange Server), User accounts (Active Directory), Password issues, and Web filtering issues, anti-virus and mainly focusing on customers Internet connectivity issues. Connect via remote desktop to resolve issues. Remotely setup configurations on switches, router, modems etc in preparation for new installations in order to connect customers from their LAN, across the networks. Troubleshoot faults on switches. Upgrade firmware on switches, routers, dslams and modems mainly during the night shifts. Provide support for users on Microsoft products such as MS Word, Outlook, Excel, Powerpoint. Carry out initial diagnostics and resolve 95+% of all faults. Monitor the networks. Manage certain projects and roll-outs. Log out network equipment and allocate them to sites when they are installed by the field engineers. Show less

Produce timetables for lectures, seminars, tutorials, assessments, exams and small group sessions using specialist software. Essential skills; excellent organisation, multi-task, work under intense pressure & working with specialist software. I also reviewed the Access database and identified where improvements could be made in the system. I designed along with the database administrator, new reports and procedures, which ultimately saved the company time & money.

I was responsible for running the daily office tasks and managing a team of engineers to attend customer sites and manage repairs.

Various part-time and full time jobs

Comptia A+ Pc Hardware & Maintenance

Activities and Societies: Prep/introduction course for the CompTIA A+ exam. PC hardware & maintenance. How to prepare hardware equipment.

Ccna - South Thames College

The CCNA is made up of four modules; 1). Network Fundamentals: OSI Model, IP Address, Subnets, LAN (Pass). 2). Routing Protocols.

A Levels

Activities and Societies: Art, Information Technology, Geography

Gcse

Activities and Societies: A Art, B Graphics, CC English Lit & Lang, DD Science and D Maths