- Write blog articles that are relevant to company industry and are informative to customers to entice new subscriptions, as well as create user loyalty - Brainstorm blog series ideas with Marketing team and upper management that focus on customer interest and education on company products and industry - Reviewed analytics reports on a regular basis to monitor user engagement on company site and blogs to help determine marketing strategies based on user interest- Research and select the most relevant and valuable information on a given topic to share with the Marketing team and audiences in our blog and social media to boost engagement - Strategize and organize content in a way that is easy for the target audience to understand and engage with and gain more active viewership on company pages - Manage our social media presence by engaging and responding with users via comments or company mentions - Evaluate the performance of the curated content by using analytics to determine what works in order to continually improve the content curation process - Communicate with Customer Support team to understand user audience and the topics and trends they are interested in order to better cater content for them - Meet with Product Development to better understand and interpret company products and services in order to write accurate and informational blogs and articles to help users navigate successfully

- Write blogs to ensure online presence visibility and credibility for various online businesses - Collaborate with team members to support clients to achieve higher traffic and engage new customers - Prioritize clients effectively to achieve a timely delivery of work - Research keywords to create useful and impactful content relevant to client businesses - Analyze different internal queues to asses which orders need to be assigned and completed

• Partnering with Account Management and Sales to attend meetings with clients to determine best practices and solutions • Scope Professional Services request, design deployment specifications, and coordinate with Deployment team on project deadlines• Monitor projects throughout implementation, providing status reports, escalation management, and post-live support• Facilitate meetings with clients to understand customer requirements, formulating a solution, and demonstrating specific product benefits• Utilize Agile methodologies with the deployment team to ensure on-time delivery and support changes during the deployment

- Champion customer accounts by exceeding customer expectations and finding ways to make customer relationship and work flow more efficient by tracking sales increases of at least 10% of previous year-to-date-numbers. - Create promotional literature for lighting and controls products targeted to educate customers and encourage understanding of the multiple and varying manufacturers including hot sheets, counter guides, power point presentations, etc. - Plan and execute outside customer events to promote manufacturer and energy code guidelines. Responsibilities include developing content and collateral for customer consumption and content, and managing all manufacturer materials and marketing - Create and manage communication messaging and processes for stakeholder management to ensure consistent messaging - Manage completion of projects with costs up to $20,000 per purchase order - Assess customer spending activities and financial capacities to project sales forecasts and recommend solutions to ensure successful product integration and increase customer loyalty - Create job quotes ranging up to $10,000 by gathering information from customer, lighting schedules, analyzing application, and organize the quotes to allow customers to relay information easily to end-users - Expand personal knowledge base of lighting industry by taking classes at the Design Lighting Lab, attending lunch-and-learn meetings with manufacturers, and staying up-to-date with new lighting technology and energy codes - Encourage a fun and happy work environment that engages all interests as a member of office Engagement Planning Committee

- Managed customer site updates, modifications and communications. Responsibilities included internal communication support for account managers to generate accurate and real-time updates. - Refined existing procedures regarding communication with customers by updating protocol and creating more efficiency - Regulated internal database of delinquent customers with Accounting Department - Educated customers on updated features of the product to maximize customer experience and productivity - Served as a consultant to analyze customer site process and flow, and provide recommendations on improving features and process improvement - Maintained accountability for each request project by delegating tasks to six other team members and ensuring completion based off individual work loads

• Support account managers of all phases of implementation of product cycle• Communicate between customers and Software Developers• Provide phone, email, remote desktop support for products• Utilize Salesforce CRM for tracking and troubleshooting client inquiries• Enhance customer sites using basic HTML and coding • Quality assured customer requests • Helped company grow 30% since hire date• Delegate Customer support issues to team • Collaborate on internal process standards on weekly basis• Serviced customers that brought in over $60,000 yearly revenue• Implement successful third-party integration on customer sites to enhance customer experience

track of all accrued test projects and test series per customer ranging between $500,000 to $1,000,000 a quarterCoordinated projects from starting quotes to final reportsCreate testing schedules based on level of testing destructionReceptionist Greet customers and visitorsScreen customers for US citizenry per military standards on daily basisUtilize Keri system to create access badges Took inventory of office supplies of west coast facilities

• Assist completing configuration forms and report details for customers• Communicate with customers and compliance engineers • Organize yearly records for calibrations • Exceed quality control, A2LA, Verizon, and NVLAP accreditation audits expectations • Update company-wide global hardware equipment database • Screen customers for US citizenry per military standards on daily basis

Assist completing configuration forms and report details for customersCommunicate with customers and compliance engineers Delegate between EMC and Sales DepartmentsEquipment CustodianOrganize yearly records for calibrations Research and contact vendors for repairs, calibration, rental quotes Exceed quality control, A2LA, Verizon, and NVLAP accreditation audits expectations Update company-wide global hardware equipment database

Headed loss prevention and Capabilities in a $1,600,000 storeManaged payroll on a weekly basisEarned for the store as much as $10,000 in profit per shift, and 10% creditProcessed around $2,000 worth of shipment per week

Created a Google Grants advertisement for Reed Magazine, a non-profit literary magazine that makes $15,000 towards production fees, and doubles in submissions each year.Wrote mission statements for two grant proposals.Recorded notes during meetings for 30 future staff members.Recruited artists and managed 107 Art submissions and picked the ones to appear in Reed's 2010 issue.