Hazel Samson Email & Phone Number

Philippines

1. Creates and updates Work Instructions (WIs). This task works hand-in-hand with Quality Investigation (QI), Issue Tracker Management, and User Acceptance Testing (UAT) as system enhancements/customizations/corrective and preventative actions need to be declared in WIs.2. Participates in UAT Process - from refinement of user stories to formal test execution. This aims to validate any new system enhancements/updates/customizations before release. Attends retrospective calls to help… Show more 1. Creates and updates Work Instructions (WIs). This task works hand-in-hand with Quality Investigation (QI), Issue Tracker Management, and User Acceptance Testing (UAT) as system enhancements/customizations/corrective and preventative actions need to be declared in WIs.2. Participates in UAT Process - from refinement of user stories to formal test execution. This aims to validate any new system enhancements/updates/customizations before release. Attends retrospective calls to help improve sprint management. This also involves facilitating Community of Practice (CoP) calls to share updates and address questions from administrators.3. Manages Cornerstone OnDemand-related system defects and technical queuries raised. This involves investigation, testing, documentation of Root Cause Analysis (RCA) and sending communication to administrators to inform about issue(s), updates and resolutions.4. Manages Escalations raised by key stakeholders to address mishandled cases causing negative impact to compliance and regulatory processes. This aims to improve case management process and provide better customer service experience. The task also involves preparing a report summarizing escalation data provided to Business Product Owner, Tier Support teams and Technical Applications Support team.5. Supports in maintaining an issue tracker created to monitor known Cornerstone OnDemand (CSOD) issues and (normal) system behavior impacting users. This task involves attending calls with Cornerstone OnDemand (CSOD) team, Business Product Owner and Technical Applications Support team to discuss issues, gather information and determine corrective and preventative actions.6. Supports in resolving Quality Investigations (QIs). This involves investigation and coordinaton with stakeholders to determine the issue (validate if it is an issue, an expected behavior, or a limitation of current system functionality) and document root cause analysis. Show less

1. Creates and updates Work Instructions (WIs). This task works hand-in-hand with Issue Tracker Management, and User Acceptance Testing (UAT) as system enhancements/customizations/corrective and preventative actions need to be declared in WIs.2. Participates in UAT Process - from refinement of user stories to formal test execution. This aims to validate any new system enhancements/updates/customizations before release. Attends retrospective calls to help improve sprint management. This… Show more 1. Creates and updates Work Instructions (WIs). This task works hand-in-hand with Issue Tracker Management, and User Acceptance Testing (UAT) as system enhancements/customizations/corrective and preventative actions need to be declared in WIs.2. Participates in UAT Process - from refinement of user stories to formal test execution. This aims to validate any new system enhancements/updates/customizations before release. Attends retrospective calls to help improve sprint management. This also involves facilitating Community of Practice (CoP) calls to share updates and address questions from administrators.3. Manages Cornerstone OnDemand-related system defects and technical queuries raised. This involves investigation, testing, documentation of Root Cause Analysis (RCA) and sending communication to administrators to inform about issue(s), updates and resolutions. Show less

Bgc

• Specializing in Learning Management System Administration (Cornerstone) • Creation and management of learning resources including events and sessions, course uploads and updates • Understands and utilizes case management tools like Service Now • Experience in vendor and stakeholder management • Creation of Desktop Procedures and Job Aids • Provides support and communicate directly with divisional learning partners in Europe and North America • Investigates, resolves and/or raises incidents… Show more • Specializing in Learning Management System Administration (Cornerstone) • Creation and management of learning resources including events and sessions, course uploads and updates • Understands and utilizes case management tools like Service Now • Experience in vendor and stakeholder management • Creation of Desktop Procedures and Job Aids • Provides support and communicate directly with divisional learning partners in Europe and North America • Investigates, resolves and/or raises incidents found in the learning management system and/or reports such as inconsistencies in the report and error launching the online courses. • Generates and provides reports daily, weekly and monthly • Participates in testing system maintenance release • Provides end to end assistance with quality and within SLA to meet agreed K Show less

Ncr - National Capital Region, Philippines

• Program Management Administrator for internal trainings • Handled training logistics and directly coordinated with SMEs of different trainings • Used Learning Management System Administration (Success Factor) • Created and maintained events and sessions including registration and attendance marking; generating reports, uploading and recording of training materials and documents such as attendance sheets and agenda

Bachelor Of Science - Bs, Psychology

Bachelor Of Science - Bs, Accounting