Hazel Scott Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

- Oversee daily operations for a high-volume property management company with 25,000+ units across the U.S., ensuring smooth functioning and tenant satisfaction.- Manage maintenance requests, coordinate leasing activities, and resolve tenant issues with a focus on enhancing resident experience and minimizing vacancy rates.- Collaborate with cross-functional teams to streamline property management processes, improving efficiency and reducing operational costs.- Implement strategies to boost resident retention and engagement, contributing to a positive community atmosphere and long-term tenant relationships.

Dallas/Fort Worth Area

- Acted as the frontline liaison for in-house service coordinators, nurses, and case managers, providing timely and accurate Medicaid program support to healthcare providers and recipients.- Delivered educational support on a wide range of Medicaid insurance products, helping clients navigate complex policies such as StarPlus, CHIP, and nursing home services.- Managed high-volume inquiries, including eligibility verifications, service authorizations, and benefits explanations, ensuring clients received optimal healthcare coverage.- Facilitated seamless communication between members, healthcare providers, and service agencies, improving care coordination and client satisfaction.- Conducted extensive research on appeals and denials, guiding clients through the resolution process and ensuring accurate handling of Medicaid claims.

San Antonio, Texas

- Resolved complex customer inquiries, focusing on eligibility, claims, and flexible spending accounts, ensuring first-call resolution and enhancing overall customer experience.- Provided expert guidance to clients in selecting the best benefit plans, maximizing the value of their healthcare coverage by explaining network options and care providers.- Negotiated with healthcare providers to secure in-network pricing, reducing costs for clients while ensuring quality care access.- Leveraged a customer-first approach to handle escalated issues, working cross-departmentally to resolve claims and ensure member satisfaction.- Delivered educational support on claims processes, pre-authorizations, and benefits, helping clients make informed decisions about their healthcare options.

10010 San Pedro Ave #850, San Antonio, Tx 78216

- Managed customer interactions with empathy and efficiency, resolving inquiries related to online banking, account access, and fraud prevention.- Assisted customers with account setup, including password resets and advanced security measures, ensuring a secure and smooth online banking experience.- Ensured accurate account information updates, facilitating seamless financial transfers and bill payments for customers.

1027 Hwy 70 West. Ste. 209, Garner, Nc 27529

- Launched and grew a successful health and wellness business, generating over $30,000 in sales within the first year through a combination of direct sales and client engagement.- Managed a team of nine health coaches, driving national brand expansion and increasing client base through networking and strategic outreach.- Provided personalized coaching and wellness plans, helping clients overcome weight management challenges and achieve sustainable health goals.- Created and implemented tailored health and nutrition programs for clients, offering ongoing support and celebrating milestones to ensure long-term success.- Led administrative functions, including office management, customer support, and new coach recruitment, contributing to operational efficiency and team growth.

4924 Green Road # 101, Raleigh, Nc 27616

- Provided top-tier customer service for healthcare providers, assisting with policy benefits, eligibility verifications, and claims inquiries.- Managed the verification of ICD-9, CPT, and diagnosis codes, ensuring proper billing and medical necessity using industry-standard software.- Built strong relationships with medical professionals, offering expertise on healthcare insurance services and policies to improve workflow and service delivery.

2250 Perimeter Park Drive, Ste. 150, Morrisville, Nc 27560

- Promoted to Senior Customer Service Representative and recognized as a Subject Matter Expert (SME), training new hires and improving team performance.- Provided inbound customer service for hazard and flood insurance clients, ensuring accurate policy maintenance and assisting with borrower needs.- Managed training and development initiatives, fostering a knowledgeable team and ensuring consistent service delivery for mortgage clients.

Greensboro, Nc

- Assigned reverse mortgage loans to HUD that reached 95% max claim amount. - Managed reverse mortgage loans, assisting clients with inquiries and document comprehension to ensure clarity and satisfaction.- Trained new staff members on reverse mortgage processes, contributing to the development of a comprehensive training manual.- Worked closely with senior management to improve operational procedures and enhance customer service standards within the department.- Responded to reverse mortgage questions pertaining to mortgage loans via phone, mail or Internet.