- Designed and managed a global certification program for partners and internal trainers to effectively ensure the quality of training delivery;- Accountable for learning performance and delivery of the APAC vendors’ training teams;- Heavily involved in Training Improvement Projects that deep dives into Training Tools and Analytics;- Empowered partner trainers in curriculum development by collaborating with vendors’ cross functional teams;- Coached internal and partner trainers through certification and train the trainers program and projects;- Resolve skills and knowledge gaps by developing effective training curriculum and materials for global partner and internal training teams;- Streamlined global certification rubrics across 3 training functions to ensure the efficiency and effectiveness of training certification

- Conducted Trust, Personal Safety and Property Claims related in person and virtual trainings in both English and Mandarin to over 150 headcount for internal teams and external vendors globally- Involved in site launches in terms of setting up Trust, Safety and Claims teams in Beijing headquarters and vendor site in India- Collaborated with stakeholders (Operations, Policy and Business Process Improvement teams) to effectively identify training and development needs as part of Safety and Claims’ Change Management effort- Conceptualised and designed over 30 pieces of effective training materials based on worktype launches and business needs- Actively provides mentorship and career growth support to the new trainers in the team in order to equip them with the necessary skills to be a successful trainer

- Handled 1400 cases involving complex damages, trauma or personal harm, online fraud or brand risk - Worked closely with Legal, Policy, Country Managers and various Stakeholders to align internal and external communications for sensitive cases- Analysed and made improvement recommendations to workflow processes to address workflow gaps and increase efficiency- Identified and monitored Starter Account risk from Payment Fraud and communicates the necessary course of actions to the leads and team mates

- Prepared teaching materials for pre-school and primary level- Analyze students’ abilities and needs in order to devise teaching methods that best compliment their learning styles- Recommended program enhancements and modified materials as needed

- Conducted leadership, motivation and better studying techniques workshops to primary and secondary students- Development of training content as required by course definition and requirement- Utilised Enneagram results to guide individuals in developing more capacity beyond the strengths and limitations of a preferred strategy;

- Prepared pre-flight documents to determine the aircraft’s estimated time of arrival, number of transiting and disembarking passengers and passenger(s) whom require(s) special assistance- Directed and coordinated pre-flight tasks such as communicating with DYNATA for aircraft gate allocation and SATS for catering- Planned staffing and provided briefing for all departing and arriving flights