• Utilize a call flow guide to facilitate inbound customer support, ensuring efficient resolution of basic technical issues.• Accurately track, document, and retrieve customer information within various databases to support issue resolution and service continuity.• Recommend additional products and services to enhance customer satisfaction, while maintaining a consistently positive and professional demeanor.

• Ensured 100% accuracy in data entry and validation, contributing to flawless transaction execution.• Collaborated effectively with financial institutions, resolving data discrepancies and ensuring accuracy.• Led efforts surpassing fiscal year purchasing goals, actively contributing to ongoing process improvements.• Maintained an unwavering 100% accuracy rate in data entry and validation, actively contributing to process improvements and error prevention measures

Contractor• Updated and organized filing, inventory, mailing, and database systems for streamlined data management.• Interacted professionally with customers, staff, and stakeholders, addressing inquiries and resolving issues.• Maintained meticulous records of office activities, transactions, and operations, ensuring accessibility and accuracy.• Operated various office machines, ensuring seamless functionality.

(TEMPORARY POSITION) – OPEN SYSTEMS TECHNOLOGIES [UNITED GUARANTY CORPORATION – DIGITAL OPERATIONS CENTER]• Processed and categorized both paper and electronic documents utilizing cutting-edge digital imaging technology, ensuring compliance with departmental data integrity standards.• Managed the quality assurance of all documents, implementing meticulous labeling for both paper and electronic files to uphold stringent quality and integrity standards.• Leveraged advanced digital imaging technology for efficient processing, contributing to the seamless categorization of documents.• Ensured strict adherence to departmental data integrity standards, maintaining a high level of accuracy and consistency in document processing.• Met and exceeded established service level agreements, contributing to the efficient and timely completion of data entry tasks.