Hazel Bazinet Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

The Leadership Programs team will advance organizational effectiveness and leadership by providing integrated and meaningful programs and practices to NAV CANADA employees. Our programs and services include Leadership Development, Succession Planning, Performance Management, Organization Design, Culture and Engagement.

Ottawa, Canada Area

-Executed performance of process improvement activities with internal partnerships, vendor relationship management and project oversight.-Met goals and business objectives ensuring projects and recommendations anticipate customer needs.-Delivered innovative solutions to address process gaps and champion the execution of projects.-Acted as a champion of change and provided support to ensure participation and buy in across business units.-Developed training plans for implementation of new projects and processes ensuring sustainable implementation of change.-Provided tactical insights to support the development of 1-2 year process improvement department strategic plans and objectives.

Ottawa, Canada Area

-Motivated and coached a high-performance team that exceeded customer and stakeholder expectations.-Built strong relationships and collaborated with Telesales leadership team to use data experience to establish new processes/procedures.-Planned annual budget across business unit objectives. -Developed gap closure plans to track progress and gain feedback.-Implemented analytical strategies and tactics that communicate market trends with reporting that showcased the content performance. -Governed over 200 employee salaries budget.-Managed team for all Rogers residential services: Cable, Internet, Wireless, Wireline, Smart Home and Rogers Bank.

Ottawa, Canada Area

*(identified as high potential candidate for senior management role)-Identified areas of improvement in Rogers’ vendor sites.-Executed on projects to drive results across all performance metrics.-Worked with multiple teams, both internal and vendors.-Sustained ongoing initiatives supported by the Vendor Capabilities team.

Ottawa, Canada Area

-Delivered top sales results and value across all performance metrics. -Influenced development and implementation of the coaching culture in the site.-Acted as a role model for leadership coaching and being the voice of “coaching” for frontline impacting changes.-Led the Customer Pillar with a focus on excellence in Net Promoter Score, Quality Management Program and a reduction in complaints to the Commission for Complaints for Telecom-television Services (CCTS).-Worked with national cross-functional teams to ensure consistent delivery of projects and launches, with a focus on change management.

Ottawa, Canada Area

-Delivered post-sales support to all types of business customers; Commercial, Corporate & Government.-Identified cues to build and expand relationships with decision makers, telecom managers and executives.-Identified revenue and retention opportunities by offering profitable alternatives and recognizing business impacts.-Promoted business products and services by clarifying, analyzing and assessing client needs by presenting pricing options.

Ottawa, Canada Area

-Proactively coached to build skill and to improve performance in key scorecards targets. -Planned, implemented and executed strategies to increase team effectiveness, morale, and yield.-Interviewed and hired new employees with the goal of increasing the quality of our workforce and decreasing attrition.

Ottawa, Canada Area

-Led a team of training consultants as they facilitated training programs for new hires and existing employees.-Monitored learner capability to ensure ongoing success and development of training programs.-Completed analysis of Key Performance Indicators to ensure alignment to production scorecards.

Ottawa, Canada Area

-Proactively coached to build skill and to improve performance in key scorecards targets. -Planned, implemented and executed strategies to increase team effectiveness, morale, and yield.-Interviewed and hired new employees with the goal of increasing the quality of our workforce and decreasing attrition.

Bachelor Of Science - Bs, Environmental Science

Diplome D'Études Collégiales, Pure And Applied Science