* Supported and managed the EagleConnect summer curriculum by creating, uploading, and ensuring timely delivery of weekly content, while effectively communicating with and responding to new students in one-to-many and one-to-one formats.* Collaborated with team members and supervisor to address student inquiries and concerns, facilitating group discussions to solve problems and improve student engagement.* Organized and facilitated events for incoming students, participated in department outreach activities, and maintained professional communication in alignment with university policies.

* Fostered a supportive and inclusive environment at the Student Services Hub Hello Desk, actively addressing student and staff concerns, providing relevant information about available student services, and making appropriate referrals

* Facilitated 2-hour sessions for 12 weeks to help first-year students gain familiarity with resources, program paths, and extracurricular opportunities available at the University of Toronto Mississauga Campus.*Supported students in honing academic skills required for a successful first-year experience, including time and stress management strategies.

* Greeted customers and offered assistance by asking open-ended questions to understand their needs and suggest suitable merchandise, helping boost customer satisfaction and retention.* Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items, offers, and discounts.* Watched for and recognized security risks and thefts to maintain a secure environment.