Hazel Chen Email & Phone Number

California, United States

San Francisco, Ca, Us

Santa Clara, California, Us

Burlingame, California, Us

Focal Systems is a Stanford University born company that leverages computer vision to solve key challenges within the retail space.

-Managing daily call center operations and direct supervision of over 10 member services representatives-Handling all agent/broker relations, certifications, training, and marketing-Managing member related issues regarding health plan benefits-Tracking all call center KPIs, metrics and generating daily reports (SLA KPIs, Service Quality KPIs, Efficiency KPIs, Compliance KPIs, NPS and CSAT)-Specializes in customer, process and people metrics tracking-Responsible for overall daily operations, talent acquisition, onboarding, training, staffing, scheduling, and performance evaluation-Knowledge of healthcare products, providers, Medicare HMO/PPO, CMS, and HIPAA rules and regulations-Knowledge of performance standards and quality measures per Centers for Medicare & Medicaid Services (CMS)-Overseeing production and enrollment processing during Open Enrollment and Disenrollment-Head of content creation for marketing materials and ads

Newport Beach, California, Us

-Handled one of five divisions of the company that primarily deals with client services, wholesaler licenses, long-term affiliate contracts, and continuing education seminars for insurance producers-Managed wholesaler relations, client issues and brand new accounts from inception to end-Represented the firm as the public speaker at large IMO conventions for product marketing and strategy-Responsible for compliance relations and acts as the appointed official for the firm in all 50 states-In charge of course, instructor certifications, provider ship approvals and renewals for the firm-Facilitated classroom-held continuing education presentations to ensure compliance with every state’s mandated biannual licensing requirements for insurance license renewals, CFP, CPE, CIMA, CLU/ChFC and MCLE-Lead content writer for the website’s Press Release column

Sherman Oaks, Ca, Us

-Worked with the Senior Vice President, Regional, District, and Branch Managers in growing their sales team by recruiting top producers in the West Coast region -Marketed to loan originators and built relationships by networking via phone, LinkedIn, Homebuyers Marketing (HBM) -Educating prospective loan officers about the company’s mortgage pillars, platform, constitution and compensation plan -Taught loan officers how to utilize the in-house loan origination system, marketing software and loan tool box -Head of corporate recruitment for the Northern California Region, Las Vegas, Reno, Texas and the Carolinas -Generated leads for potential leadership and producers in the assigned markets by reaching out to local Real Estate professionals

-Managed monthly inventory/pipeline reports for five Vacation Ownership properties -Supervised sales log and data entry for the entire Marketing office -Hosted multiple conference calls and web meetings with different offices and vacation properties -Worked alongside the Vice President and Director of Administration on a daily basis -Trained new hires on company software systems -Timeshare Ware certified-Managed an extensive phone line system for both inbound and outbound calls at the call center