Hazel Wells Email & Phone Number

Stratford-upon-Avon, Warwickshire, United Kingdom

I am responsible for the management and development of the relationship with clients, both personally and via the team that I manage to embed and build long term strategic partnerships, ensuring a smooth client onboarding transition with the Zinc Group. I liaise with all appropriate areas in our business to ensure all service, KPI’s, SLA’s and governance.

Royal Leamington Spa, Warwickshire, United Kingdom

I am accountable for supporting the growth of the firm and contributing strategic and planned successes to the development of the debt recovery department, driving profitability through business development, process redesign, cost management and revenue maximisation. I am also responsible for maintaining and developing client relationship management.

Banbury

I am accountable for the delivery of new business sales. I am also responsible for maintaining and developing client relationship management, ensuring that our services meet the client’s specific requirements. In addition to all of the above I am currently responsible for getting the business through the FCA Authorisation Process, to allow the business to.

Wellesbourne

Selected by the CEO to head up this key team, responsible for the Management and Development of the relationship with key clients. Delivering strectching revenue targets both personally and via the team that I manage to embed and build long term strategic partnerships and value for the business.A key part of my role is to liaise with all appropriate areas.

Wellesbourne

Promoted to this positon, it was recognised that I could add value to this role by bringing my collection experience to the table, understanding the clients requirements, and using that experience to drive performance forward, improve processes including reviewing and re-writing new collection and dialler strategies working alongside the collections.

Wellesbourne

I was promoted to Collection Manager reporting directly to the Operations Director and accountable for managing a £3bn worth of holdings with the objective of maximising performance on underperforming clients, and devising strategies to meet client targets. I worked closely with the Account Manager to understand each client's expectations, review client.

Wellesbourne

This was a new role in the business, which I defined to provide clients with a more compliant and focused service. I was accountable for managing all Debt Purchase and DCA accounts with a holdings value of £94m, where either a Debt Management Plan was in place or accounts had been identifed as financial hardship cases devising industry leading processes, I.

Business Management

A Levels