Hazel Claire Igot Email & Phone Number

Cebu, Central Visayas, Philippines

- Utilized excellent organization and time-management abilities to deliver multiple projects efficiently to deadline. - Developed and implemented best practices, and quality assurance standards during page development. - Performed UATs (User Acceptance Testing) for every enhancement, new components and templates to be used in the page development. - Generated SLA reports daily to make sure that all new requests are delivered on time. - Used web-based project management system to plan, organize and manage assigned project tasks. Leveraged Microsoft Azure DevOps project management software to manage product backlog and workflow. - Meticulously reviewed all submitted projects and making sure all content submitted for publishing adhered to site, brand and design standards, accessibility and privacy / security compliance, and SEO best practices.- Doing QA on all webpages to ensure that all requests from the stakeholders are implemented and they adhere to our guidelines/standards.

- Performing UATs for newly added components and for new enhancements made.- Checking and verifying issues encountered by the team before logging an incident ticket.- Conducts transition call/training to the team regarding the enhancements made and on how to set-up the new components.- Conducting Daily Health Check of the important pages using Selenium tool.

- Managed resources' RIRO (Roll-in/Roll-off) process in every team projects. - Scheduled team leads' meetings and project events as well as provide logistics support. - Maintained project-level risk and issue logs, monitoring, controlling and escalating items to team for resolution.

- Reached out to business and residential contacts to collect information on specific subjects for clients looking for feedback. - Captured and recorded participant opinions and responses with meticulous accuracy. - Delivered scripted questionnaires clearly and succinctly, efficiently gaining participant feedback.