Hope Webb Email & Phone Number

Greater New York City Area

Head of Investor RelationsMaintain a running dialogue with all exclusive investorsResearch city demographics and marketability for future investmentsDevelop all Pro-Forma TemplatesHead of Sales Department Generate, proofread and edit Company sales scriptsDevelop Training Program & MaterialsResponsible for all marketing and advertising materials related to Social Media MarketingDevelop and review in-bound outbound call logs for accountabilityFollow-up correspondence for Quality ControlProvide company wide reports to Principals & Investors

2 2Nd Street Jersey City, Nj

10% Operating PartnerDesigned a sophisticated Biergarten setting in a mess hall style for maximum seatingWorked closely with chef on daily specials, seasonal menu changes, and pairingsCurate craft cocktail programCurate beer list with over 40 beers on tap Maintain general beer knowledge emphasizing style and IBU’sTrain all new staff members on all products and service Quality control cook temps, holding temps, cooler tempsExpo and QC food service line to ensure food is served at correct time and temperature Provide support to bartenders during high volume nights Responsible for all administrative work including payroll, ordering, and staff schedulingResponsible for negotiating advertisement contracts and event contractsResponsible for maintaining all social media outletsResponsible for resolving all customer complaints and charge disputesResponsible for a staff counseling and discipline

• Review architectural drawings for commercial designs• Design floor plans• Source & select interior finishes • Select paint scheme, wall and ceiling treatments• Map lighting fixtures• Select/customize furniture, artwork, accents & accessories• Create design concepts and color theory based on perception, impression, balance, visual weight, & visual flow• Research latest design trends• Prepare homes for the market

Hoboken, Nj

• Developed email system for client correspondence improving customer response time, along with the quality and efficiency of customer service• Calculate clients ROI, and relay other important information regarding clients loan terms and contractual agency terms• Research, address, and resolve all client concerns regarding Tax Abatements, Tax Bills and submit Tax Appeals with the Department of Revenue• Generate all Private/Parked Cash Mortgages & Notes, 2nd Mortgages & Notes, and Protected Funding (HELOC) Mortgages & Notes• Establish client LLC and Operating Agreements for clients Rental Income Business• Generate, File, Scan, Forward all purchase and refinance closing documents to necessary party (title company, builder, property management company, client) to process or retain for their records• Develop, monitor and maintain New Projected Closings Tracker, Client Information, Bank Information & Details, LLC Owner information and Company Details, Inbound Call & Lead Rotation, Advertisement Budget/Cost per call Analysis, Homeowner’s Association Budget Calculators• Provide support to NRIA Principals/Executives, Senior Processor for Purchase loans, Senior Processor for Refinance loans, and all Project Managers• File, forward inspection reports, appraisal reports, amortization schedules and site plans

Hoboken, Nj

• Booked large parties and special events • Increased direct email client database• Conducted effective pre-shift staff meetings to increase sales• Increased PPA by 8% by optimizing seating daily, and effective sales training • Implemented sales staff incentive program• Respond & resolve customer complaints• Responsible for all marketing and advertising• Perform management opening, closing, training, inventory, payroll and counseling duties• Programmed Point of Sale software and trained all sales staff on proper use of the POS system

• Rented furniture and purchased all creative materials & Style items to be used design• Maintained bookkeeping of inventory and accounting• Generated, delivered, & followed up on proposals, as well as collected deposits & final payments• Devised Policies & Procedures Manual• Created systems & order of execution to increase efficiency in operation• Created all marketing material for focus group marketing• Measure walls, windows, doors, furniture, to provide 2-D & 3-D floor-plan renderings to scale• Networked for new business with Hoboken Rotary Club and BNI chapter in NYC

Secretary, Program Editor, Director, Awarded Rookie of the Year

Wayne, Nj

• Studied and employed the concept of the Golden Mean/Divine Proportion/Fibonacci Sequence• Studied various wood species and their characteristics• Studied color theory and the effects on human psychology• Studied the history of interior design styles and their distinctions• Selected fabrics for custom upholstery• Designed custom window treatments custom• Designed custom rugs• Provide space planning and design solutions to scale• Implement color concepts and faux painting• Create/Design floor plans/presentations using Floor plan/Design Software• Studied new furniture concepts and functionality and new design trends

Woodland Park, Nj

• Presented creative financing techniques and extended product knowledge to each borrower allowing them to make an educated financing decision.• Solicited a vast variety of loan programs to a number of clients in a high volume in-bound call center• Provided guidance on the banks credit and lending processes and various program restrictions• Performed extensive follow-up with all professional parties such as: bank attorneys, title companies, real estate agents, & appraisers, to ensure timely closings• Used Desktop Underwriter to pre-qualify buyers• Used ACT to document all dialogues with clients, as well as track documents received

Jersey City, Nj

• Resolved complex shareholder issues, regarding the transfer, purchase or sale of stock, through research• Designated Lotus Notes specialist, responsible for all e-mail correspondence to shareholder inquires• Created and utilized all form letters ensuring an accurate and timely response to all shareholder inquiries• Transferred and sold stock as requested by shareholder

Woodland Park, Nj

• Processed all customer requests regarding their investment with Lucent Technologies (buy, transfer, sell)• Followed up with shareholders inspecting the overall quality of services rendered and provided reports to senior management.• Handled all time sensitive SEC inquiries that required extensive research and immediate resolve.