Regional Manager - Later Life
Scotland/Northern Ireland/North England
This role involved developing, leading and implementing a regional later life planning team covering the whole of the North region when Nationwide formed the launch of the equity release product. The team specialised in giving advice to members aged 55+. I was responsible for growing this business from scratch, the teams sales performance, conversions, risk metric, coaching and mentoring. It was also my responsibility to ensure my team and I were engaging with branch colleagues and other business areas to generate leads. My number one goal was to ensure constant business growth within the region.More latterly in this role, due to the success I'd had within my own region, I was seconded in to a project team where I focused on performance growth and people strategy for the entire later life department. This gave me experience working alongside exec board, CFO, business analysts, marketing teams, communications teams, web designers and product teams to find solutions to improve our end-to-end journey for the; customer, business and/or colleagues. Ultimately finding ways to maximise team performance and profits.