Hazel Kelly Email & Phone Number

Los Angeles, CA, US

Burbank, CA, US

Los Gatos, CA, US

San Francisco, California, US

Temporary role due to relocation from Ireland to America.Working with multiple companies/brands to help level up their production efforts

Stockholm, SE

Core leader of the Battlefield 2042 Development team focusing on how we make games and the key communicator with the team on all project statuses, changes, processes, and updates.

Galway, IE

Senior producer on Empire of Sin- Sole production member on the team, responsible for day to day ops and driving the project forward- Worked with discipline leads to capture & estimate all outstanding tasks needed to ship, resulting in a project roadmap that was scoped to fit the timeline needed- Communicate daily with all team members as SCRUM master to.

Cary, NC, US

Producer working on Fortnite. Focused on multiple areas - mainly getting stuff done, at Epic speed.Lead the following areas:- Live Production - Live Operations - Release Management- Feature Producer on Save The World

Redwood City, CA, US

- Joined the studio leadership team, charged with defining a studio roadmap- Owned the studio P&L, driving revenue by analyzing data and refocusing resources on strategic promotions and projects- Established project management framework, resulting in delivering a critical project 9 months earlier than previous estimates - Directly managed a global team of.

Edmonton, Alberta, CA

Project: Anthem - Reported to the Director of Product Development to assist with redefining the project management structure on the project- Worked with game leadership to provide support and direction to existing development production plans- Revamped the project reporting and worked to implement new standards for the project including velocity tracking.

Edmonton, Alberta, CA

Project: Star Wars: The Old Republic: Knights of the Eternal Throne- Responsible for planning and executing on a new game direction with large monthly content releases and a major expansion- Managed and mentored a team of DDs who provided support to the development team

Edmonton, Alberta, CA

Project: Star Wars: The Old Republic: Knights of the Fallen Empire- Responsible for planning and executing development plans across multiple cross discipline teams developing content for live updates and a yearly expansion- Owner of release management of all updates which included planning, creating test builds, triage owner and gatekeeper of all release.

Edmonton, Alberta, CA

Project: Star Wars: The Old Republic & Shadowrealms (Unreleased)- Launch coordinator for over 20 SWTOR releases- Developed & documented processes and procedures for all Live scenarios- Built game update documentation for external parties within EA

Redwood City, CA, US

As an Area Manager, I am responsible for CS Support teams within the WWCE Organization who provide support for Star Wars: The Old Republic.

I managed a highly skilled customer service operation team comprised of 45 members including security and fraud personal while working with affiliate marketing and marketing partners to ensure the highest levels of customer service while maximizing the profitability of strategic marketing campaigns.

Created and managed a chat and email team of 70+ agents. This included hiring, training and developing new methods of incorporating the department into a different culture.

This role involved managing the entire Dublin office (approx 50+ staff). - Hired, scheduled and managed all staff.- Implemented new policies and procedures.- Ensured quality was always at the highest level possible.- Worked closely with the Manager and MD to ensure all aspects of the center were running smoothly. - Began in-depth management of the.