Lead and drive busines success through strategic initiatives, structural change, process improvement. service refinement and performance improvement. Manage customer relationship with key global bank stakeholders including US Bank and Elavon. Lead and manage a 50+ international team of Account Managers, Customer Service staff and Auditors. Deliver positive customer experience to Fortune 500 level companies. Develop and nurture a business culture based on personal leadership, focus on core capabilities and excellent sustainable execution. Manage operations team through major software platform migration whilst securing service.

Developed, Managed, Executed and monitored Customer Service iniatives in alignment with company strategy. Managed key service and revenue targets through effective management of the Customer Service function across 31 European countries. Drove best in class service at every customer touchpoint based on customer and market findings resulting in increased customer satisfaction.

Partnered Sales, Marketing & Product functions as a Customer Service Expert to win/design solutions for/develop revenue/and retain Global, European & Multi National Customer business.Established and managed a centralized Customer Service team servicing Global and Multi National Customers cross business unit care requirements. Developed Global Key Account Standards Guidelines to optimize performance and increase satisfaction.