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@sangoma.com
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Hazel Ocampo is listed as Senior Project Coordinator at Sangoma, a company with 341 employees, based in Philippines, Philippines, Philippines. AeroLeads shows a work email signal at sangoma.com and a matched LinkedIn profile for Hazel Ocampo.
Hazel Ocampo previously worked as Installation and Implementation Specialist at Fonality and Technical Support at Happy Communications, Inc. (Former Biometrix Philippines Corporation). Hazel Ocampo holds Bachelor Of Science (B.S.), Physics And Mathematics from University Of The Philippines.
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AeroLeads found 1 current-domain work email signal for Hazel Ocampo. Compare company email patterns before reaching out.
Hazel Ocampo is a Senior Project Coordinator at Sangoma. She possess expertise in unified communications, direct sales, sip, sales process, customer service and 19 more skills. She is proficient in English.
Listed skills include Unified Communications, Direct Sales, Sip, Sales Process, and 20 others.
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A career timeline built from the work history available for this profile.
- Answer day to day email and phone inquiries regarding the status of account.- Prepare New Installation Tickets, which may include but not limited to: * Retrieve all new installation tickets using Fieldpoint Ticketing Application * Identify tickets to be assigned to Install Engineers based on current criteria * Confirm contact information with Sales Rep.
* Provides training over the phone to clients on how to use the Web Admin and User Interface and additional features of the product. * Configures, implements and conduct back-end testing for the call menu setup thru web portal. * Properly escalates issues to technical support and to supervisor that are irresolvable.
* Provides post-sales technical services to customers and clients including configuration, installation and product demonstration. * Remote monitoring of internet activities for each client. * Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied. * Provide.
* To manage and resolve data center issues and other concerns. * To market the Hosted Contact Center Service to Schools, Internet Café’s and small to large centers. * Provide on-site and online support via email, chat and phone for Hosted Contact Center Clients. * Escalate issues to DACX Support for major issues. * To improve and work on the handled.
ACCOUNT: QWEST DSL BROADBAND* Provide real time assistance for Level 1 support agents via consultation calls. * To help the account minimize errors for RMA and Dispatch while decreasing 7 Day Repeats and increasing First Call Resolution. * Maintains technical knowledge of platforms, paperwork and records of account * Conducts technical calibration sessions.
ACCOUNT: QWEST DSL BROADBAND- Provides first line voice technical/customer service - Ensures quality and accuracy in all phone and ticket transactions when handling Level 1 calls. - Ensures that all communication with customer is within the guidelines set by the account during training
Other employees you can reach at sangoma.com. View company contacts for 341 employees →
Katia Puente
Colleague at Sangoma
Toronto, Ontario, Canada, Canada
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CS
Cirios Santhiago
Colleague at Sangoma
Porto, Porto, Portugal, Portugal
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CM
Christopher Mcnamara
Colleague at Sangoma
North Port-Sarasota Area, United States
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GT
Gerardo T.
Colleague at Sangoma
North Port-Sarasota Area, United States
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AU
Allen Underdown
Colleague at Sangoma
St Charles, Missouri, United States, United States
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GJ
Gerard Jacinto
Colleague at Sangoma
Imus, Calabarzon, Philippines, Philippines
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KH
Kelli Higdon
Colleague at Sangoma
Toney, Alabama, United States, United States
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MO
Melissa O.
Colleague at Sangoma
Ecuador, Ecuador
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NT
Nikhil Thadani
Colleague at Sangoma
New Delhi, Delhi, India, India
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TP
Thomas Phelan
Colleague at Sangoma
Belmont, North Carolina, United States, United States
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Activities and Societies: UP Math - Physics Society
Quick answers generated from the profile data available on this page.
Hazel Ocampo works for Sangoma.
Hazel Ocampo is listed as Senior Project Coordinator at Sangoma.
AeroLeads has found 1 work email signal at @sangoma.com for Hazel Ocampo at Sangoma.
Hazel Ocampo is based in Philippines, Philippines, Philippines while working with Sangoma.
Hazel Ocampo has worked for Sangoma, Fonality, Happy Communications, Inc. (Former Biometrix Philippines Corporation), Biometrix Philippines Corporation, and Sykes Enterprises, Incorporated.
Hazel Ocampo's colleagues at Sangoma include Katia Puente, Cirios Santhiago, Christopher Mcnamara, Gerardo T., and Allen Underdown.
You can use AeroLeads to view verified contact signals for Hazel Ocampo at Sangoma, including work email, phone, and LinkedIn data when available.
Hazel Ocampo holds Bachelor Of Science (B.S.), Physics And Mathematics from University Of The Philippines.
Hazel Ocampo is listed with skills including Unified Communications, Direct Sales, Sip, Sales Process, Customer Service, Voip Protocols Sip, Wireless Broadband, and Kodak.
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