Hazel Ryan Email & Phone Number

Seattle, Washington, United States

County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

• Responsible for the execution of our Microsoft search advertising, MSN News and Display transact business by monitoring our key business metrics and voice of customer feedback and recommending adjustments based on analysis • Design and implement policies, procedures and best practices to ensure the best customer experience to our advertisers, agencies and content publishers• Prepare and manage monthly business review of metrics with senior management to ensure the correction of error plans are in place and on track • Responsible for end to end payment execution for our search incentives programmes.• Transitioned inquiry management to vendor team in partnership with project team. Introduced a Virtual Knowledge Base and launched a formalized escalation framework to migrate workload to vendor team at no additional cost and no impact to CPE

County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

Business Operations Specialist within Transaction Services• Analyse and establish existing processes and suggest methods for streamlining and improving operations.• Update standard operating procedures for the administrative unit.• Provide support for the Director of Operations through weekly Status Reports• Create and maintain spreadsheets for status tracking of Project COSMIC• Design, run, test and upgrade systems and processes• Work closely under the direction of the Process Engineer to support the various administration responsibilities.• Change Management - ensure vendor readiness to support new program launches, changes to business rules, processes and tools. • Scope and build project plans and delivering agreed results in a timely manner

Cork

• Managed the end to end recruitment cycle including: job specification creation, CV screening, interview scheduling, interviews & reference checks • Developed employee onboarding Programme• Shortlisted 1600 applicants down to 60 interviews which where narrowed down to 25 potential apprentices• Drove training development Programme needs in partnership with departmental managers to upskill employees• Administered payroll files and maintained employee records for payroll and benefits • Led and coordinated all employee well-being & benefit programmes • Managed all internal HR communications for the three Gas Network sites located in Ireland

Bachelor'S Degree In Business Studies, Human Resources Management And Services

Education record