I assist both our expert contributors and AI company clients. My role involves troubleshooting technical issues, answering questions about our platform and processes, and ensuring a positive experience for all users. I work closely with the project managers and engineering to report user feedback and suggest improvements.

Pareto offers the best data collection, web research, and lead generation for growing businesses. Unlock high-quality, vetted data without missing a beat. Our expert team is assisted by powerful software to analyze data with unmatched speed and accuracy.

Provided direct assistance to the General Manager and Director of the company by handling administrative and ad-hoc tasks, freeing them up to focus on more important matters.Successfully managed a wide range of administrative tasks. Demonstrated strong organizational and time management skills, as well as the ability to work independently and as part of a team. Received positive feedback from management.

Convergys Corporation is a business process outsourcing (BPO) company that specializes in customer engagement and improving business performance through technology, design, data, process, and people.As a Team Lead at Convergys, I managed a team of agents handling different types of accounts, including Retail Services, Financial Services, Sales, and Customer Service. I coached and mentored agents to improve their performance and aligned them with the goals of the program/company/client. I regularly monitored calls, extracted and analyzed data to identify areas for improvement, and helped conduct validation interviews to screen applicants.

Provided customer service for internet, IPTV, and VoIP services.Handled receivables management, credits and activation, and analyst review.Consistently exceeded key performance indicators, ranking as the top agent for the past two quarters.Developed strong communication and problem-solving skills.Successfully resolved customer issues in a timely and efficient manner.Maintained a positive and professional demeanor while interacting with customers.