Hazel Stuart Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

As the Reservations Manager, I was responsible for:Managing a team of Reservations Consultants Effective inventory managementImplementation of various inventory management strategiesRevenue management and reportingTraining and facilitation of reservations teamsProblem solving and query managementManaging COVID testing bookings and queries

Cape Town Area, South Africa

I was responsible for managing the Support Team, ensuring that everyone worked at optimum capacity and delivered a flawless and excellent level of service. I oversaw the team’s monthly performance contracts in order to effectively manage their day to do workflow and productivity.I also managed a number of projects to provide marketing collateral for the sales team to meet their targets.

Upon returning from maternity leave I joined the Go2Africa Support Team as a Personal Africa Travel Coordinator working from home.My responsibilities included:Providing support to the African Safari ExpertsAdministration support, including generating comprehensive travel documentation for clientsConfirming travel services and checking these against existing bookings to ensure all dates, rates and details were booked and captured correctly

After an intense 3 month rapid training programme, I became an expert on African travel, tailor-making exceptional South African holidays for clients from around the world.My responsibilities included:Offering first hand travel advice and recommendations through regular electronic and telephonic communication with prospective clientsWorking within a budget to provide clients with a memorable holidayDelivering door-to-door itineraries to ensure happy clientsManaging relationships with my clients throughout their journey to boost repeat and referral business

South Korea

Responsible for developing and delivering the English programme in Cheorwon Girl’s Middle & High Schools (1000+ students)Delivered teaching materials and lesson plans for English classesProduced a monthly English newspaper, a weekly English radio broadcast and judged the annual English speech contestManaged communication between the Office of Education and foreign teachers and organised regular functions to familiarise new teachers with life in Korea

Managed the event schedules and trained event staff in all areasOrganised the flight, accommodation and transport schedules for eventsCollated all required marketing information and managed the marketing elements, namely website design and implementation, signage, accreditation and show programmesManaged the company contacts database and maintained communication with key stakeholders through monthly e-newsletters

Bachelor Of Commerce (B.Com.), Information Systems

Education record