Hazel Ho, Pmp Email & Phone Number

Austin, Texas, United States

• Manage technical projects from inception to delivery • Ensure quality assurance of new tools before product roll-out • Engage with various stakeholders to drive initiatives forward • Manage global queue of system improvements and bug fixes for tooling used by the team via Jira• Execute strategic Professional Services vision from an operational perspective• Support Professional Services organization with day-to-day operational process creation, documentation, maintenance, and enablement• Adopt newly established initiatives, systems, and programs within short periods of time to support business needs

Dallas, Texas, United States

• Oversaw Westlake office day-to-day operations by managing full time contractors, invoice processing, scheduling, expense reporting, tracking company assets, restock ordering, and facility management• Planned 10+ in-person and company-wide virtual events for 400+ Robinhood employees to promote exceptional work culture• Navigated through ambiguity and made decisions using sound judgments to drive results for all projects as the sole Workplace team member in Westlake

Dallas, Texas, United States

• Served as main point of contact on behalf of the Workplace Operations team for all inquiries from Property Management, General Construction, external vendors, and employees• Opened temporary office and two floors at Westlake’s permanent office within 6 months of employment• Tracked and owned Westlake buildout deliverables and coordinate with stakeholders to address and resolve concerns• Onboarded vendors, schedule logistics, and facilitate onsite installation & support to equip physical office space with amenities and perks• Independently conducted interviews and made hiring decisions for onsite receptionists• Utilized Jira, Slack, and Google Workspace to partner cross-functionally with internal teams to keep the facility operating seamlessly

• Crafted employee experience by coordinating in-person and virtual events, accommodating requests, and providing exceptional hospitality • Provided support for all events including, but not limited to inter-office events/programs, client onsite meetings, and Enterprise all-hands, etc.• Partnered closely with key constituents (IT, People Team, Security) on a wide variety of projects• Worked cross-functionally to balance competing priorities while proactively addressing office needs • Served as an additional point of contact to respond to client requests and feedback regarding Workplace Experience• Corresponded with stakeholders, particularly in written communications• Organized and facilitated catering programs • Assisted with inter-office, re-shuffles, and other moves as needed• Conference & Meeting Room management

• Led a team of 4 to plan annual Vietnamese Empowerment summit for 300 attendees• Recruited and trained committee members to promote leadership development• Coordinated with 80 staff members to ensure the event planning process is cohesive and impactful• Invited guest speakers to host workshops to embody summit's overall theme• Utilized GSuites and Slack to organize progress and communicate with team members• Designed a 3-day programming schedule that consisted of workshop sessions, keynote speeches, and alumni engagement to enhance attendees' experience

• Operated with 5 other Executive Board members to lead non-profit organization consisting of 12 student associations across New England • Assumed presidential responsibilities in President's absence • Assisted the President on organizational duties • Oversaw inter-organizational operations, such as delegating roles and responsibilities to Executive Board members • Served as the official liaison of the organization to the Intercollegiate Council (ICC) and managed member retention

Boston, Massachusetts

• Coordinated with a team of 30 committee members to host the annual Vietnamese Lunar New Year Festival for over 10,000 attendees • Provided opportunities for companies and organizations to promote products and services through publications on social media channels • Designed graphics and published on the event website, Facebook page, and Instagram

Greater Boston Area

• Accommodated an average of 50 guests per dinner shift with fast and friendly customer services • Averaged between 3-4 table turnovers within a dinner shift• Fostered leadership and excellence through staff training• Maintained both the exterior and interior of the restaurant • Made reservation arrangements for events to promote sales • Processed payments and transactions • Assisted manager with scheduling to ensure adequate staff members are assigned per shifts

Boston, Massachusetts

• Served as a liaison between the regional executive board and 12 regional associations • Created contents such as announcement banners, videos, and photographs to post through social media outlets such as Facebook, Instagram, and websites

New England

• Served as one of the 10 Director to plan an annual summit for more than 200 members over the course of 6 months • Recruited, interviewed, and trained 14 members to serve as liaisons to attendee groups • Led a team of 18 staff members across the nation throughout planning stages of event • Developed activities that focused on professional growth and leadership development • Conducted weekly meetings with team to delegate tasks and track progress

Cambridge, Massachusetts

• Assisted guests checking in and out of the hotel • Built travel itineraries for guests to promote tourism within the city • Attended to all needs and requests by guests to ensure their stay is pleasant and memorable• Utilized Maestro system to arrange or cancel reservations