Hazel Ho, Pmp Email & Phone Number

Austin, Texas, United States

• Manage technical projects from inception to delivery
• Ensure quality assurance of new tools before product roll-out
• Engage with various stakeholders to drive initiatives forward
• Manage global queue of system improvements and bug fixes for tooling used by the team via Jira
• Execute strategic Professional Services vision from an operational perspective
• Support Professional Services organization with day-to-day operational process creation, documentation, maintenance, and enablement

Dallas, Texas, United States

• Oversaw Westlake office day-to-day operations by managing full time contractors, invoice processing, scheduling, expense reporting, tracking company assets, restock ordering, and facility management
• Planned 10+ in-person and company-wide virtual events for 400+ Robinhood employees to promote exceptional work culture
• Navigated through ambiguity and made decisions using sound judgments to drive results for all projects as the sole Workplace team member in Westlake

Dallas, Texas, United States

• Served as main point of contact on behalf of the Workplace Operations team for all inquiries from Property Management, General Construction, external vendors, and employees
• Opened temporary office and two floors at Westlake’s permanent office within 6 months of employment
• Tracked and owned Westlake buildout deliverables and coordinate with stakeholders to address and resolve concerns
• Onboarded vendors, schedule logistics, and facilitate onsite installation & support to equip physical office space with amenities and perks
• Independently conducted interviews and made hiring decisions for onsite receptionists
• Utilized Jira, Slack, and Google Workspace to partner cross-functionally with internal teams to keep the facility operating seamlessly

• Crafted employee experience by coordinating in-person and virtual events, accommodating requests, and providing exceptional hospitality
• Provided support for all events including, but not limited to inter-office events/programs, client onsite meetings, and Enterprise all-hands, etc.
• Partnered closely with key constituents (IT, People Team, Security) on a wide variety of projects
• Worked cross-functionally to balance competing priorities while proactively addressing office needs
• Served as an additional point of contact to respond to client requests and feedback regarding Workplace Experience
• Corresponded with stakeholders, particularly in written communications

• Led a team of 4 to plan annual Vietnamese Empowerment summit for 300 attendees
• Recruited and trained committee members to promote leadership development
• Coordinated with 80 staff members to ensure the event planning process is cohesive and impactful
• Invited guest speakers to host workshops to embody summit's overall theme
• Utilized GSuites and Slack to organize progress and communicate with team members
• Designed a 3-day programming schedule that consisted of workshop sessions, keynote speeches, and alumni engagement to enhance attendees' experience

• Operated with 5 other Executive Board members to lead non-profit organization consisting of 12 student associations across New England
• Assumed presidential responsibilities in President's absence
• Assisted the President on organizational duties
• Oversaw inter-organizational operations, such as delegating roles and responsibilities to Executive Board members
• Served as the official liaison of the organization to the Intercollegiate Council (ICC) and managed member retention

Boston, Massachusetts

• Coordinated with a team of 30 committee members to host the annual Vietnamese Lunar New Year Festival for over 10,000 attendees
• Provided opportunities for companies and organizations to promote products and services through publications on social media channels
• Designed graphics and published on the event website, Facebook page, and Instagram

Greater Boston Area

• Accommodated an average of 50 guests per dinner shift with fast and friendly customer services
• Averaged between 3-4 table turnovers within a dinner shift
• Fostered leadership and excellence through staff training
• Maintained both the exterior and interior of the restaurant
• Made reservation arrangements for events to promote sales
• Processed payments and transactions

Boston, Massachusetts

• Served as a liaison between the regional executive board and 12 regional associations
• Created contents such as announcement banners, videos, and photographs to post through social media outlets such as Facebook, Instagram, and websites

New England

• Served as one of the 10 Director to plan an annual summit for more than 200 members over the course of 6 months
• Recruited, interviewed, and trained 14 members to serve as liaisons to attendee groups
• Led a team of 18 staff members across the nation throughout planning stages of event
• Developed activities that focused on professional growth and leadership development
• Conducted weekly meetings with team to delegate tasks and track progress

Cambridge, Massachusetts

• Assisted guests checking in and out of the hotel
• Built travel itineraries for guests to promote tourism within the city
• Attended to all needs and requests by guests to ensure their stay is pleasant and memorable
• Utilized Maestro system to arrange or cancel reservations