Deskside Support Technician
CurrentAssisting user with there office technical needs via the solutions bar
Sep 2024 - Present
AeroLeads people directory · profile
Hazel W. Email & Phone Number
Information Technology solutions- Servicedesk lead, Helpdesk Analyst
at
IHG Hotels & Resorts
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Information Technology solutions- Servicedesk lead, Helpdesk Analyst
Location
Lithonia, Georgia, United States
Who is Hazel W.? Overview
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Quick answer
Hazel W. is listed as Information Technology solutions- Servicedesk lead, Helpdesk Analyst at IHG Hotels & Resorts, based in Lithonia, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Hazel W..
Hazel W. previously worked as Deskside Support Technician at Ihg Hotels & Resorts and Service Desk Administrator Lead at Wipro. Hazel W. holds Bachelor Of Science (Bs), Computer/Information Technology Administration And Database Management, 3.5 from Walden University.
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Email format at IHG Hotels & Resorts
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IHG Hotels & Resorts
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Profile bio
About Hazel W.
As a Service Desk Administrator Lead at Wipro, I assisted in managing a team of technicians who provided technical support and assistance to company employees across various applications, systems, and devices. I have a Six Sigma green Belt certification that demonstrates my ability to apply data-driven and process improvement methodologies to enhance customer satisfaction and operational efficiency.I have over 20 years of experience in the technical support field, working in call center environments and handling complex and diverse issues. I have strong skills in troubleshooting, software documentation, training, and ticketing systems. I am passionate about delivering high-quality service and solutions to the end users and ensuring their needs are met or exceeded. I am eager to leverage my expertise and credentials that contributed to the success of Wipro and its clients and any other companies I have worked for.
Current workplace
Hazel W.'s current company
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6 roles
Hazel W. work experience
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Service Desk Administrator Lead
Collaborated with other Team leads and Mangers working with teams metrics, worked on company projects with other team leads in the organization, Assist or train team of new process or direction. Assisted with working on escalations, Queue management and worked and assisted team on tickets
Apr 2021 - Jan 2024
Service Desk Administrator
Servicedesk admin-Work in a call center environment startup, assisting company employees with their technical issues, office 365, Windows OS and SCCM other hosts of applications. off/onboarding. Work with Service Now ticketing system, creating tickets and resolving, Queue Management, Active directory procedures. Box, WebEx, Avaya phone system, VDI software.
Apr 2018 - Apr 2021
Help Desk Support Technician
Digital Intelligence Systems, Llc (Disys)
Helpdesk SupportWork in a call center environment startup, assisting company employees with their technical issues, O365 software, Work with SCCD creating tickets, Active directory for password resets and Arriba. Provide access to share drive, distribution list, and email issues or software issues on PC. Create an email for onboarded users and.
Apr 2016 - Mar 2018
Technical Support
Work in a call center environment, assisting customers with their technical issues that arise with the phone. Network connectivity and in needing to configure access point name settings in a device or connecting via WIFI. Walkthrough how to use the phone and other applications, as well as some port in or out a request to and from the company.
Oct 2015 - Apr 2017
Cs Ops - Senior Specialist
- Senior Operations SpecialistAccountable for overseeing and completing moderate to highly-complex analytical tasks and activities in support of AT&T product launches; provided client support for new product and device.
- Served as a new product incubator and advanced data support analyst for AT&T Mobility.
- Worked on special projects related to video chats and data speed analyses, microcells, Connect A Car, SharePoint, and others within the organization; working within the Clarify Ticketing System.
- Performed multiple other routine tasks including resetting passwords, mapping printers, and uninstalling and reinstalling software; remotely updated software and corrected settings when needed on client’s hardware.
- Routinely recognized for meeting/exceeding departmental/company goals. Completed classes in Agile, Six Sigma, and PMP.
Jun 2009 - May 2015
2 education records
Hazel W. education
Bachelor Of Science (Bs), Computer/Information Technology Administration And Database Management, 3.5
Associate, Business Management/Admin
FAQ
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Quick answers generated from the profile data available on this page.
What company does Hazel W. work for?
Hazel W. works for IHG Hotels & Resorts.
What is Hazel W.'s role at IHG Hotels & Resorts?
Hazel W. is listed as Information Technology solutions- Servicedesk lead, Helpdesk Analyst at IHG Hotels & Resorts.
Where is Hazel W. based?
Hazel W. is based in Lithonia, Georgia, United States while working with IHG Hotels & Resorts.
What companies has Hazel W. worked for?
Hazel W. has worked for Ihg Hotels & Resorts, Wipro, Wipro Limited, Digital Intelligence Systems, Llc (Disys), and Puretalk Usa.
How can I contact Hazel W.?
You can use AeroLeads to view verified contact signals for Hazel W. at IHG Hotels & Resorts, including work email, phone, and LinkedIn data when available.
What schools did Hazel W. attend?
Hazel W. holds Bachelor Of Science (Bs), Computer/Information Technology Administration And Database Management, 3.5 from Walden University.
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