Hazel Evans (Wilson) Email & Phone Number

Managed the team and other teams during times of Team Leader absence.Took calls on the Customer Helpdesk, assisting with handset faults, account queries and any network related issues.Worked as part of a team to achieve customer satisfaction and company targets whilst reporting customer effecting issues to relevant departments, to ensure we continually.

Motivated a team to achieve performance targets, identifying development needs and organized suitable methods for improvement and championed customer effecting issues, liaising with other departments.Analysed team and community performance data utilising management information systems.Managed team attendance, schedule adherence and shrinkage.Completed and.

• To support the identification, design and measurement of training and development solutions within Service operations, ensuring the achievement of business objectives so our people are equipped with the necessary.
• Professional design of a varied range of operational training programmes including induction, business change and skills training programmes to realise anticipated business benefits.
• Manage T&D… Show more To support the identification, design and measurement of training and development solutions within Service operations, ensuring the achievement of business objectives so our people are equipped.
• Manage T&D initiaitves from initial concept through to design, implementation and evaluation using appropriate governance and methodology to ensure these are delivered to time, cost and quality targets, taking.
• Working collaboratively with operational management teams, service delivery and service design teams to ensure needs are accurately identified and solutions are fit for purpose.
• Measure the success of training programmes through the development of robust testing of learning, assessments and return on investment.

Responsible for any customer issues, queries or complains, and liaising with other departments to achieve a resolution. Supervised other members of the customer service staff, monitoring performance and ensuring adherence to company policies and procedures.Actioned or authorised all refunds or exchanges through operation of a till EPOS system.Was.

Ba Hons., Law (Combined Studies).

Law, Law

Fine Art Foudation Degree

Education record