Linghuan(Hazel) Zhang Email & Phone Number

Newcastle, Nsw, Au

Championed successful digital initiatives enhancing user and customer experiences in the B2B landscape at a leading construction and mining equipment provider. Strategically managed and executed digital projects with a blend of waterfall and agile approaches. Collaborated cross-functionally to implement a continuous improvement cycle, iterating on digital products based on user feedback and evolving industry trends. Effectively utilised martech stack to elevate the performance of online content and marketing campaigns via personalised digital experiences.

Served as the first point of contact for after-sales customer support in a fast-paced call center setting within the claims division of a $12.6 billion general insurance company. Efficiently managed a high influx of customer enquiries, delivered specialised product consulting services, guided customers through claims processes while facilitating effective communication between internal departments and external partners.

Delivered end-to-end student support and educational consulting services at an $800 million private education corporation's counseling department. Distinguished for case and client relationship management including strategising tailored university application schemes, student learning experience initiatives, enquiries handling and grievance resolutions.

Responsible for project coordination and event management tasks such as organizing and promoting online events, preparing program agenda/materials, responding to client queries and offering ongoing customer support and engaging with key stakeholder groups and institutions within the program development team of a small non-profit organization in the philanthropy education industry.

Responsible for program coordination tasks such as liaising between clients and program-specific partners, dealing with and recording details of client inquiries and comments, coordinating services for programs and keeping records of program aspects within the ChinaContact department of a small-sized education organization.

Charged with administrative and basic accounting duties such as answering phone inquires and directing calls, processing billings/invoices, typing bank drafts and checking tax receipts within the Global Business Services department of an €8.4 billion manufacturing company.