Hazem Gamal Email & Phone Number

Technical support engineers have more than one year of experience in providing comprehensive technical support to end-users. Able to collaborate with the team and Managers to complete the task in time with the ability to discover issues and resolve defects and ensure client expectations are met with high-quality support. Proficiency in analytical and logical troubleshooting skills as well as being able to assess and recommend solutions in (Microsoft 365 admin center - exchange admin center - SharePoint admin center - Azure Active Directory). I am always highly self-motivated and look for growth opportunities utilizing my technical skills with multi-platform computer software experience.Customer service representative with over 2 years of experience in telephone customer service, including sales, tech support and customer care. through excellent communication skills and a positive attitude that guides the customer through the solution steps of fixing technical problems, sometimes facing challenges with complex issues and working like a team to reach a high level of diagnostic troubleshooting to ensure the issue is resolved as soon as possible. I had achieved a great accomplishment and successfully closed more than 91 tickets in month, which makes me self-motivated.Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization.Reduced help desk tickets by over 25% with the implementation of a remote access system.Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information.Received an average 90% customer satisfaction rating and in closing sales 10% higher than company average.Greeting patients, signed them in and directed them to their destination.Performed administrative and clerical tasks and customer satisfaction over 90%.

• 

  Obour Institutes

  Very Good