• Conducted thorough financial analysis, aligning objectives with KPIs establishing tracking mechanisms and developing automated financial dashboards using Microsoft Excel, leading to reduced manual reporting time by 25%.• Supported procurement activities by analyzing vendor performance, negotiating contracts, and optimizing purchasing processes, achieving cost savings of approximately $100,000 annually.• Collaborated closely with cross-functional teams to set financial goals, providing data-driven insights that optimized budget allocation and expenditure strategies, resulting in a 10% reduction in operating costs.• Implemented robust financial controls and processes to ensure compliance with regulatory requirements and internal policies, leading to a successful audit with zero compliance issues.• Prepared comprehensive financial reports and presentations for senior management, highlighting key financial metrics, trends, and actionable insights that contributed to a 20% increase in strategic initiative funding.• Provided financial guidance and support to departmental stakeholders, assisting with budget planning, variance analysis, and decision-making processes. This support led to a 12% increase in budget efficiency across departments.

• Managing special assistance services and addressing inquiries via emails, calls and chat lines with high professionalism and customer satisfaction.• Organize special needs assistance for customers with reduced mobility. (Oxygen, medical items, wheelchairs)• Identify possible exposure, escalate sensitive cases to relevant departments to avoid litigation and negative business impact.

• Assisted in the preparation of monthly budget reports, helping to maintain expenses within 95% of the allocated budget.• Analyzed the cost-effectiveness of various cleaning products, recommending alternatives that saved the company approximately €5,000 annually.• Processed over 150 invoices per month, ensuring a 98% on-time payment rate.• Monitored expenses related to cleaning supplies and equipment, achieving a 10% reduction in costs by negotiating better supplier terms.• Contributed to the preparation of monthly financial statements, including balance sheets and income statements.• Improved the reporting process by automating data collection, reducing report preparation time by 30%.