1. Program/Project Management • Lead a multi-disciplinary projects' teams (direct and indirect reporting lines) to deliver targets and objectives of strategic business projects /initiatives (i.e. set up of new department, migration to new system, opening new branches, managing specific requirements etc.). • Standardize project management activities and processes and utilize industry best practices, techniques, and standards throughout entire project execution.• Determine and… Show more 1. Program/Project Management • Lead a multi-disciplinary projects' teams (direct and indirect reporting lines) to deliver targets and objectives of strategic business projects /initiatives (i.e. set up of new department, migration to new system, opening new branches, managing specific requirements etc.). • Standardize project management activities and processes and utilize industry best practices, techniques, and standards throughout entire project execution.• Determine and define project scope, project plan, project schedule and objectives.• Coordinate internal resources for flawless execution of projects and manage the relationship with all stakeholders.• Oversee/monitor the delivery cycle to make sure that projects stay on time, within budget, and within scope, monitor progress and make adjustments as needed.• Provide project updates on a consistent basis to various stakeholders about adjustments, progress and report/escalate to management as needed.• Measure project performance to identify areas for improvement.2. Business Improvement• End to end lead of ongoing business improvements initiatives and processes re-engineering, with a strong focus on the alignment with strategic objectives.• Recommend changes/amendments to business' policies and procedures when needed/requested.• Propose/follow-up progress of system change requests in coordination with IT to ensure efficient delivery/roll-out. • Liaise with Internal Audit for settlement of Audit findings (SOPs and Change requests).• Provide expert advice, guidance and propose or provide training workshops to ensure effective application of business change programs. Show less

• Developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Developing project scopes and objectives, involving all relevant stakeholders and ensuring project feasibility.• Ensure resource availability and allocation.• Develop a detailed project plan to track progress.• Use appropriate… Show more • Developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Developing project scopes and objectives, involving all relevant stakeholders and ensuring project feasibility.• Ensure resource availability and allocation.• Develop a detailed project plan to track progress.• Use appropriate verification techniques to manage changes in project scope, schedule and costs.• Measure project performance using appropriate systems, tools and techniques.• Report and escalate to management as needed.• Manage the relationship with the client and all stakeholders.• Perform risk management to minimize project risks.• Establish and maintain relationships with third parties/vendors.• Create and maintain comprehensive project documentation. Show less

• Developed internal control framework for business units (Personal, Corporate and Commercial Banking).• Executed periodic reviews on branches and business’s units to validate controls and recommend corrective actions. • Worked as Compliance champion for Business functions ensure of compliance with regulatory and bank policies.• Liaised with Internal Audit for Audit review over Business units and worked on closure of audit issues.• Set overall strategy of customer service and… Show more • Developed internal control framework for business units (Personal, Corporate and Commercial Banking).• Executed periodic reviews on branches and business’s units to validate controls and recommend corrective actions. • Worked as Compliance champion for Business functions ensure of compliance with regulatory and bank policies.• Liaised with Internal Audit for Audit review over Business units and worked on closure of audit issues.• Set overall strategy of customer service and control highest standard of post-sale activities within branches.• Managed all operational aspects for implementation of group wide strategic initiatives/business projects (etc., launch of new branches, roll out of front-line systems or implementation of new products and service excellence initiatives).• Managed business’ processes engineering, end-to-end process improvements and directed the development of standard operating procedures manuals and departmental policies. • Developed and monitored turnaround time (TAT) and service level agreements (SLAs) with ongoing improvement.• Conducted needs analysis for training to determine gaps among business units and prepared annual training plans. Show less

• Monitored and reviewed Consumer banking units (Branches, Contact Center, Direct Sales and Premium Banking) to ensure of full adherence with bank’s policies procedures and validate internal Control. • Developed and monitored turnaround time (TAT) and service level agreements (SLAs) with ongoing improvement. • Initiated and developed business processes engineering with ongoing review and improvement. • Provided operational support in terms of operational inquires and problems’… Show more • Monitored and reviewed Consumer banking units (Branches, Contact Center, Direct Sales and Premium Banking) to ensure of full adherence with bank’s policies procedures and validate internal Control. • Developed and monitored turnaround time (TAT) and service level agreements (SLAs) with ongoing improvement. • Initiated and developed business processes engineering with ongoing review and improvement. • Provided operational support in terms of operational inquires and problems’ resolution of daily activities. • Developed standard operating procedure manuals and policies of Consumer banking with continuous improvement. • Monitored, analyzed and provided guidance in terms of customers’ complaints resolutions. Show less

• Used multiple drivers to increase profitability/cost efficiency for the branch through effective management. • Formulated branch’s sales plan; contributed to business acquisition by marketing and cross selling to customers. • Maintained high-level of customer service/satisfaction. • Monitored staff performance to ensure of achieving assigned target. • Directed branch’s activities to comply with bank policies, procedures and guidelines. • Supervises, coaches, and develops… Show more • Used multiple drivers to increase profitability/cost efficiency for the branch through effective management. • Formulated branch’s sales plan; contributed to business acquisition by marketing and cross selling to customers. • Maintained high-level of customer service/satisfaction. • Monitored staff performance to ensure of achieving assigned target. • Directed branch’s activities to comply with bank policies, procedures and guidelines. • Supervises, coaches, and develops staff regarding service, policies, procedures, products and banking transactions. • Participated in community activities to promote bank's image, reputation and optimized business opportunities. Show less

Key Responsibilities during launching phase of al khaliji: • Worked closely with project consultants (McKinsey) and al khaliji’s top management during establishment phase of khaliji to draft bank strategy, business plans and policies. • Superintended a team of core professionals to roll-out Teller system, worked with system vendor to identify business requirements and managed user acceptance testing for cash system. • Defined & finalized all training requirements for Branch’s… Show more Key Responsibilities during launching phase of al khaliji: • Worked closely with project consultants (McKinsey) and al khaliji’s top management during establishment phase of khaliji to draft bank strategy, business plans and policies. • Superintended a team of core professionals to roll-out Teller system, worked with system vendor to identify business requirements and managed user acceptance testing for cash system. • Defined & finalized all training requirements for Branch’s staff. • Extensive involvement with Products Team to delineate and create bank products and services. • Implemented market research for main Retail products, Terms & Pricing. • Primarily responsible for hiring/recruitment and Identified & finalized Job descriptions of branches’ roles. Show less

• Exercised daily supervision and implemented appropriate controls over all activities to assure branch team comply with policies, procedures and regulatory requirements. • Maximized profitability and setting/meeting sales targets, preparing promotional materials and displays. • Set employees clear objectives, assigned targets to the employees, evaluated and reported progress. • Approved and granted credit facilities within predetermined limits of lending authority. • Provided… Show more • Exercised daily supervision and implemented appropriate controls over all activities to assure branch team comply with policies, procedures and regulatory requirements. • Maximized profitability and setting/meeting sales targets, preparing promotional materials and displays. • Set employees clear objectives, assigned targets to the employees, evaluated and reported progress. • Approved and granted credit facilities within predetermined limits of lending authority. • Provided training and development for Branch’s staff aiming for continuous improvement. • Maintained high standard of customer services offered and all complaints are resolved timely and satisfactorily. Show less

• Prepared audit programs for assigned missions and attested audit procedures adequately cover area under review. • Executed audit reviews to validate internal controls and made sure of business compliance with bank’s procedures. • Performed risk assessments on key business activities to highlight issues and provided proper recommendations. • Determined quality of retail credit exposures under review and suggested feasible recommendations. • Investigated the fraud cases and… Show more • Prepared audit programs for assigned missions and attested audit procedures adequately cover area under review. • Executed audit reviews to validate internal controls and made sure of business compliance with bank’s procedures. • Performed risk assessments on key business activities to highlight issues and provided proper recommendations. • Determined quality of retail credit exposures under review and suggested feasible recommendations. • Investigated the fraud cases and audit engagements. • Prepared internal audit reports and conducted post-audit follow-up to affirm closure/settlement of audit issues. Show less