Hazem Gamal Email & Phone Number

New York City, US

The SME Forum (www.TheSMEForum.NET), previously known as "The CRM Forum", is a professional membership organization primarily for Sales, Marketing, Operations and Technology practitioners for Retail and Institutional Asset Managers in the financial services industry. The organization is based out of the New York City area but serving members throughout the.

• In addition to operating the SME Forum, I offer consulting and advisory services to integrate operational, technical, sales and marketing needs with innovative solutions. Act as a subject matter expert and/or project.
• Innovate strategy conception and development
• Lead business process design and enhancement
• Anticipate and quickly assess situations to focus action
• Coach, mentor and develop talent and teams to excel
• Effectively lead change and manage expectations

Atlanta, GA, US

• Tasked to develop additive low cost digital sales channel, prescriptive lead generation and a culture of collaborative innovation to address margin pressures in an increasingly competitive asset management industry.
• Solution with DesignThinking approach and methodologies, instilling a culture of innovation to challenge status quo and deliver both incremental and dramatic improvements more efficiently and effectively with better.
• Employ artificial intelligence, machine learning, and natural language processing among other emerging technologies in solutions that advance business processes and improve capacity to scale and grow based with rapid.
• Institutionalize previous successes achieved with pilots into broader business strategy and implementation tactics

Atlanta, GA, US

• Provided overall technology direction for hardware, software and third-party subscriptions and services in conjunction with the Corporate Technology Group. Tapped to lead group COO functions including Business.
• As Chief Product Owner led intense multi-year replacement program of Siebel with SaaS Salesforce.com as first ever cloud based solution in firm for Retail, Retirement, Institutional, Strategic Accounts, and the Wealth.
• Implemented comprehensive curriculums, training and mentor programs for sales personnel to drive adoption use
• Successfully influenced senior sales management, legal teams, compliance officers, and marketing to develop, implement and grow first ever social media capabilities for sales personnel using LinkedIn and Hearsay to.
• Pioneered adoption of user driven design and mobile-first approach to deliver groundbreaking functionalities and capabilities on the Salesforce.com platform and other technologies with high degrees of satisfaction and.
• Employed Agile methodologies using Scrum, Kanban and traditional waterfall as best fit development life cycles for better alignment of user experiences (UX) with delivery of high value capabilities that led to improved.

Atlanta, GA, US

• Drafted directly into the Sales Distribution business line, led several multidisciplinary teams to oversee development, maintenance and evolution of data, reporting, analytics, compensation and broad technology needs.
• Provide detailed analytics to sales executives, management and personnel of sales, assets, flows, redemptions, and other internal and external measures such as goals, budgets, forecasts, and scenario planning for.
• Inform the product and portfolio management teams with key transaction demographic analysis and interpretation to correlate fund activity with sales efforts and results.
• Dramatically rationalized sales management reports while focusing development on actionable interpretation and analysis that helped focus attention on areas of opportunity, share erosion, and highlighting sales best.
• Led the sourcing and engagement of third-party service providers to enhance internal analysis with peer group benchmarking. Drove adoption of vendor sales administration service providers to focus on relationship.

Atlanta, GA, US

• Facilitated working groups with a team of seven to strategize and plan tactics that support overall business objectives for improved service, streamlined organizations and cost containment where appropriate between the.
• Conceived and gained approval for outsourcing of several non-core sales and marketing business processes delivering improved quality, service and long-term savings to the company
• Established business process redesign skills and practices to more effectively assess opportunities for improvement, and provide more complete interpretations of potential improvements leading to fulfillment of.
• Helped to establish and formalize program management (PMO) practices within IT and across business units resulting in faster, on budget and to spec projects that consistently met and exceeded expectations of all involved

New York, NY, US

• Recruited from B-School to help lead transformation and knowledge management programs across American Express’ Large and Middle Market credit card and merchant services businesses. Delivered multiple ground-breaking.
• Led virtual team of six to record, codify and standardize a complex work process of over 400 steps resulting in reduced costs, improved conversion rates and increased sales in a highly competitive and mature market.
• Implemented balanced scorecards for business units covering organization, process, customers, and key financials
• Using SixSigma approach, developed customer feedback mechanisms for 5 business units to improve efficacy
• Co-developed change management training programs and delivered multiple "change recipient" training seminars

• Joined this nascent consulting group to build practice, lead delivery teams and help grow the business across industries.
• Used activity based costing methodologies to gain approval of $6.1mm (17%) net annual operational improvements for the airline catering facility of Gate Gourmet at London Heathrow Airport
• Developed comprehensive financial models and investment proposal with local and regional Gate Gourmet management and manufacturing engineers to gain $685,000 in matching funds from the Irish Development Agency and.
• Designed and implemented a change management approach for the North American Swissôtels to adapt business process reengineering and continuous improvement initiatives. Realigned activities to reflect desired customer.

Issy-les-Moulineaux, Ile-de-France, FR

• Operations Leader and Management Consultant, (Boston, Atlanta, Beijing, Zurich, Istanbul, New York, Chicago)Held various roles of rapidly increasing responsibilities and scope for the management and leadership of four.
• Co-managed hotel reengineering project in Istanbul to increase revenues by $2.4mm, reduce costs by $3.1mm, and invest an additional $1.2mm in upgrades and renovations. Helped identify new profitable customer segments
• Identified $800,000 in mismanaged expenses by analyzing operational data and managerial decision patterns
• Developed recommendations to improve operational forecasting and budgeting methodology for the hotel group
• Captured 7% revenue increase and 9% reduction in operating costs by ensuring product quality and on-time delivery of meals to guest rooms and dining rooms. Improved satisfaction ratings by over 30% within 9 months.
• Developed comprehensive training program for 25 senior staff with HR L&D, owners, and affiliated companies in Asia

Mba, Finance; Operations

Business Professional Course (Bpc) 2002; 10 Years In The Leip Program, Business Administration And Management, General

Ma/Ba, International Hotel & Travel Management

Gde, College Prep