Hazem Mostafa Email & Phone Number

Cairo, Cairo Governorate, Eg

In my role as Lead, Commission, Finance at Orange Egypt, I successfully managed the calculation and management of consumer sales staff incentives and commissions. Lead end-to-end calculation and management of consumersales staff incentives and commissions in alignment with company targets and sales performance goals.- Designed and optimized commission frameworks, enhancing team transparency and reducing disputes by 100%, resulting in improved team satisfaction and operational efficiency- Collaborated closely with sales teams and finance departments to design incentive plans that boosted team efficiency and transparency.- Spearheaded process automation in financial reconciliation, achieving a 40% reduction in closing times and driving strategic alignment with organizational goals.- Prepared adjustments and finalized commission data for the payroll department to ensure timely and accurate payments.- Responsible for Company’s Orange Cash (E-Wallet) Payments, feeding, tracking and reconciliation.- Managed the E-top-up balance reconciliation for financial monthly closing, improving reporting accuracy by 100%.

• Forecasted potential financial risks and minimized losses for Orange Egypt by analyzing risk behavior via systems and individuals.- Minimized financial loss through risk forecasting models and system oversight, ensuring compliance with company standards and minimizing fraudulent activity.-Balanced the best workflow handling solutions by setting the proper plan to absorb the daily tasks to sustain SLA 94% or more for all received requests.-Successfully minimized department retention by keeping the lowest Percentage of individual OCCs amount Vs. Consumer risk department OCCs amount.-Led cross-departmental initiatives to mitigate fraud, achieving a 70% reduction in sales violations while ensuring compliance with company objectives.-Achieved Quality Percentage of agents' mistakes vs. the department’s total actions to/more than 95% from 2019 till date.- Delivered actionable risk assessments for product development, contributing to a 20% decrease in operational risks and supporting business expansion initiatives.