Mohd Hazim Iman Naszim Email & Phone Number

Shah Alam, My

Malaysia

- 🌟 Dedicated to empowering BigPay users through exceptional support on multiple platforms.- 🚀 Building strong client relationships through efficient communication to deliver optimal solutions for their needs and concerns.- 👥 Collaborating seamlessly with cross-functional teams to swiftly address customer queries and ensure satisfaction.- 💪 Committed to delivering outstanding service and going above and beyond to exceed user expectations.- 🏆 Eagerly embracing new opportunities to assist internal and outsourcing teams, driving success together.- 🎮 Expert in product knowledge inside and out, I have a deep passion for understanding consumer needs and preference.

Kuala Lumpur, Kl, Malaysia

- 🌟 Delivering exceptional support to Touch ‘n Go customers over social media and email, exceeding SLAs with every interaction.- 🚀 Expertly troubleshooting and resolving users' online account issues, ensuring seamless experiences.- 📞 Collaborating seamlessly with different departments and higher tier support to provide comprehensive solutions for customers.- 💼 Managing customer accounts with precision, handling refund, termination, activation, and replacement processes seamlessly.- 👍 Committing to achieving a high level of customer satisfaction, earning rave reviews for outstanding service.

Federal Territory Of Kuala Lumpur, Malaysia

As a Food Industry Business Analyst with expertise in Social Media Marketing Strategy in Sala, I bring a unique blend of analytical skills and marketing acumen to drive business growth and enhance brand visibility. With a deep understanding of market trends, consumer behavior, and competitor activities, I have successfully identified opportunities for business expansion and informed strategic decision-making.In my previous roles, I have conducted comprehensive market research and analysis to uncover insights that have guided product development and marketing strategies. I have developed and executed social media marketing campaigns that have increased brand awareness and engagement, leading to improved customer acquisition and retention. I excel at interpreting complex data sets and translating them into actionable insights. My strong communication skills and ability to collaborate effectively with cross-functional teams have enabled me to drive results and achieve marketing objectives.

Subang Jaya, Selangor, Malaysia

Customer Service Import Specialist | Streamlining Shipment Orders and Import Customs Procedures- Orchestrating seamless administrative activities for the processing, documentation, and handling of incoming containers and vessels.- Building and fostering strong relationships with various departments, customers, transporters, principals, stevedores, agents, and customs.- Expertly coordinating transport via our intermodal organization to ensure efficient logistics.- Resolving queries and providing detailed reporting to responsible stakeholders for enhanced operations.

Puchong, Selangor, Malaysia

Marketing Strategist with a Focus on Consumer and Retail Markets | Boosting Sales and Market Share in High-End Segments• Proven expertise in evaluating consumer and retail markets, tailoring marketing and promotional advertising strategies to garner positive responses and increase sales off-take in higher segment categories.• Orchestrated successful PR, events, and media planning for new Mercedes model promotions, resulting in significant sales boosts to the public.• Developed effective marketing communication strategies for management, leveraging insights from past event success rates and conducting postmortems to enhance future planning.• Collaboratively worked with advertising agencies to conceptualize captivating product launch programs, aligning with the brand's global guidelines and selling processes.• Extensive experience in coordinating booking processes, test drives, and fleet documentation, ensuring adherence to Mercedes' standard operating procedures and handling challenging customer interactions with finesse.• Led promotional events that engaged diverse customer types with enticing gifts, showcasing brand image, driving comfort, and product differentiation to outshine competitors and achieve high sales volume targets.

Kuala Lumpur

Preparing daily routine on updating the management newspaper clipping related in corporate businesses, social activities, international news, company achievement including competitor’s activities.•Successfully responsible on organizing tour activities for university student at the Sri Pentas Studio exposing and explaining the workflow at the production side.•Involved in preparing company annual report by gathering necessary informative material to be include in the report.•Experience assisting in planning for company Chinese New Year open house event.

Setia Alam

Attend to walk in customer, promote the retail goods its benefits, features to increase outlet sales.•Provide customer services to ensure their satisfaction on the Apple product purchased.•Troubleshoot assistance on customer's Apple device.•Providing guidance and assistance to improve excellence customer service satisfaction index and high service satisfaction.•Assist customer to troubleshoot and assist solution with regard to Apple product.•learnt about the new feature of the Apple product for new launch and promoted to customer. Had opportunity to go for 3 days training understanding product features, program, software, product engagement and apple support learning for sales proposition to customer.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor In International Business, International Business, 3.00

Activities and Societies: Activities and societies: • Organized a talent show on campus and managed to gain more than 600 audiences that.

Diploma In Management, Business Management, 3.07

Activities and Societies: Leader for Community service program, seminar president organizer