Hazrat Umar Email & Phone Number

Peshawar, Khyber Pakhtunkhwa, Pakistan

Supervision and Management of Area branchesPerformance evolution of staff.Posting Transfer of staff within Area branches.Ensuring compliance of branches in line with Bank internal policies, Regulatory and law enforcement agencies. Monthly visit of branches to check and ensure bank business are according to sop.Follow up with branches for audit and compliance rectification.Monitoring of ADC channels in area branches to ensure functionality.Monitoring of AML/CFT compliance in area branches.Customer Dispute resolution at area branches.Work as bridge between head office and bank branches for communicating various day to day communication.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Lead pan Pakistan Data cleansing project and completed across 200 bank branches.• Train 30 fresh graduates and posted at different bank branches to cross check customer records in branches and update all customer data in the new core banking system as per physical form.• Successfully Completed data cleansing project within 14 months in 200 branches of more than 576,000 bank customers record with 100% accuracy as per quality assurance management report.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Customer Relationship Management: Foster strong relationships with customers across individual and corporate markets, actively engaging with them to understand their financial needs and provide personalized banking solutions.• Documentation and Facility Preparation: Prepare facility letters and other account documentation, ensuring accuracy and adherence to bank policies and regulatory requirements.• Account Reviews: Conduct ongoing and annual account reviews to ensure compliance with the bank’s documentation and requirements, providing insights to maintain the quality of customer relationships.• Process deposit charge offs, collections, chexsystems• Conduct file maintenance (closed account maintenance, address changes, auto transfers, product changes, CD renewal/changes, fee refunds, stop payments, port merges, name changes, account changes, employee account coding, general account maintenance, death notice maintenance and convert children savings accounts)• Decedent Process of Reg D Monitoring, Notices, Account Closures. Process bank closed accounts. • Account reactivation or mail letters to clients for dormant/inactive accounts.• Post incoming wires to the client's account and notify client incoming Wire Audit Report• AML and KYC Compliance: Collaborate with internal departments to ensure Anti-Money Laundering(AML) and Know Your Customer (KYC) records meet regulatory standards, maintaining the highest levels of compliance.• Effective Communication: Liaise with internal departments and external counterparts to ensure seamless customer service delivery, effective issue resolution, and adherence to administrative order.• Risk Management and Compliance: Adhere to regulatory requirements and bank policies, maintaining a strong awareness of risk management principles and contributing to governance and controls.• Team Collaboration: Work collaboratively with the branch team to achieve joint business goals outlined in the branch business plan.

Hangu, Khyber Pakhtunkhwa, Pakistan

• Cash Handling: Accurately and efficiently process deposits, withdrawals, and other transactions while ensuring the security of both the customer's funds and the bank's assets.• Customer Assistance: Provide exceptional customer service by answering inquiries, resolving issues, and assisting customers with their banking needs in a friendly and professional manner.• Account Management: Open new accounts, explain account features and benefits, and help customers manage their accounts, including updating personal information and setting up online banking services.• Financial Transactions: Process various financial transactions, such as issuing cashier's checks, Demand Draft and traveller’s checks, as well as handling foreign currency exchanges.• Balancing and Reconciliation: Maintain accurate records of daily transactions, balance cash drawer sat the beginning and end of shifts, and reconcile discrepancies promptly.• Promotion of Bank Services: Introduce customers to the bank's products and services, including credit cards, loans, and investment opportunities, and assist with the application process.• Multitasking: Manage multiple tasks efficiently, such as serving customers in person and over the phone, addressing inquiries, and processing transactions simultaneously.• Documentation: Complete necessary paperwork for transactions, account changes, and customer requests accurately and efficiently.• Cross-Training: Participate in training sessions to stay updated on new banking policies, procedures, and software systems to enhance your knowledge and skills.• Sales Goals: Meet or exceed sales targets by actively promoting the bank's financial products and services to customers based on their needs.• Time Management: Efficiently manage queues, appointments, and customer interactions to minimize wait times and ensure a high level of customer satisfaction.

Chartered Banker, Banking And Financial Support Services

University Degree, M.Sc, A

Activities and Societies: fishing, cooking, hunting and cricket