It Specialist
Songpa-Gu, Seoul, Korea
IT Specialist● Delivered high-quality technical support to clients in a fast-paced, customer-facing environment by troubleshooting, resolving hardware and software issues, and ensuring timely and professional service that met client needs and exceeded expectations at Samsung.● Developed hands-on experience in Windows administration, managing Microsoft Windows and Server operating systems, and performing essential Active Directory tasks, including user and container creation, Group Policy configuration, and permission management.● Gained hands-on experience installing, cabling, configuring, and maintaining ticket vending machines, auto-fare gates, and point-of-sale systems through projects like the Subway and Expressway Fare Collection System.● Acquired knowledge about network and server security during my college education.● Accumulated ten years of experience in system support and software development roles, applying computer hardware repair and power tool skills. ● Developed extensive networking knowledge through a Computer Engineering degree and Cisco Certified Network Associate certifications. ● Skilled in creating comprehensive, clear documentation that enhances software usability and maintainability. Proven ability to translate complex technical concepts into easy-to-understand text, contributing to improved collaboration and product quality.Software Developer● Utilized Java, JavaScript, and JSP on Apache Struts implemented the Model-View-Controller (MVC) design pattern, and used MSSQL DB to architect, develop, and maintain the Samsung Multicampus Company website.● Proficient in all System Development Life Cycle (SDLC) phases, including requirements gathering, system analysis, specification creation, system design, software development, and testing.● Contributed to an idea contest at Samsung SDS by developing a web-based mobile application for an intelligent hotel system, leading to a successful pilot project.
