Freelance writing and creator of online article content focusing on various helpful topics, information and related products regarding subject.

Freelance as an online pet expert~Answer incoming customer questions regarding animal health, behavior, medications, conditions, treatments, etc. Currently 100% positive feedback on all questions. (Feedback from customers available upon request.)

(Hospital, Kennel, Pet Supply Store)~Supervise all hospital staff, performance & conduct reviews. Responsible for maximizing the financial results of the hospital and the productivity of the staff. Medical insurance, approve, decline, and/or arrange all client financial agreements, resolve all client or staff complaints, disputes, concerns or questions, fill prescriptions, answer phones, client education (surgical procedures, product or medication information) pet loss grief counseling, maintain controlled drug log, supply ordering, accounts payable & receivable, compose letters & documents, website designer/webmaster, answer email, post submitted pictures, compose articles of interest, information, & current events on animal related issues. Currently not working on site at the clinic due to moving out of state. Still remain webmaster, answer client emails and a management consultant.

Answer busy phone lines, schedule surgeries, fill prescriptions, answer client questions/concerns, filing, data entry, insurance forms & descriptions, write letters & documents

Answer phones, schedule mobile phone installations or repairs, customer service, constructed and finalized corporate and personal sales and contracts, planned, structured and launched new computer software program including all data entry of technical information and customer database

Assisted customers with account information, handled complaints, scheduled service calls, overdue account collections