Harrison Conley Email and Phone Number

Maintained server infrastructure, resolved server-related incidents and preformed scheduled patching. I was an escalation resource that was assigned to resolve incidents related to Windows servers and related infrastructure.Duties and Responsibilities: • Maintain server operating system, configuration standards and patch levels• Monitor, analyze, and troubleshoot server performance/capacity issues• Assist in image creation and definition, testing and distribution• Assist with enforcement and maintenance of security policies and procedures• Enforce process for moving server/application into production• Build and configure new servers• Create and maintain server documentation• Support and maintain Anti-virus solution(s)• Integrate, coordinate, and share knowledge with a diverse, virtual team• Strong knowledge level of Windows Server 2012, 2016 and 2019 and associated tools• Strong knowledge of configuration management/automation systems (PowerShell, Ansible)• Thorough understanding of server hardware and peripherals, including external storage and RAID• Strong knowledge of virtualization and cloud computing technologies• Thorough understanding of network standards and connectivity• Use enterprise ticketing system (ServiceNow) for work queue and issue resolution• Ability to perform, review and recommend changes to operational procedures and tasks

Provide IT consulting services to clients in Central Virginia in a startup environment. Rapidly grew clientele through a combination of effective marketing and superior service quality. www.TechDeltaSystems.com Created a Scope of Work for a system infrastructure upgrade for a Law Firm. Upgraded all workstations to Windows 10, performed backend email migration and front-end setup to O365, configured email encryption and security, created data backups on server and SharePoint, implemented local security on workstations, configured internet security for employees and guest networks, set up and configured office hardware.

• Led a Windows 10 deployment by creating a shared installation using task sequences and PowerShell scripts.• Used MDT (Microsoft Deployment Toolkit) to automate and optimize the creation and deployment of a company reference image with all the required settings and applications to ensure a smooth and successful deployment at multiple sites.• Utilized SCCM as a secure and scalable way to deploy applications, software updates and operating systems. • Created patch definitions and collection configurations to update and send changes to workstations. • Utilized Intune to co-manage mobile devices for employees and integrated it with group policies and DNS.• Led a large project using USMT (user state migration tool) to migrate all user data to a new workstation. • Optimized performance on multiple Windows server operating systems serving over 200+ users.• Managed data, device enrollment, and experience provisioning policy management and apps within MS Intune. • Leveraged Active Directory, Group Policy and Organizational Units (OUs) as means for security and differentiating workstations, resulting in organized infrastructure and identification of upgrade locations.• Oversaw ALL maintenance on site backups (physical tapes and virtual data) and managing NAS environments.• Worked within strict HIPAA & SOX compliance. Managed documentation and changes for audits.• Provided Tier 3 & 4 Technical Support for users, servers, and workstations at all sites. • Responsible for spinning up and testing virtual environments using VMware and Microsoft Hyper-V.• Used PowerShell, scripting, and automation, and Azure CLI to manage resources and perform tasks. Led the team to a hybrid cloud solution, backing up data to blobs, using functions and web apps, and using Intune to manage user devices and cell phones. Also created virtual networks to test solutions.

• Developed and provided technical solutions for day-to-day operations and long-range strategic planning to build and maintain system infrastructures and services for clients.• Provided personal IT consulting services to over 50 unique businesses.• Identified client needs to build entire system and network infrastructures from the ground up. This included workstations hardware requirements, creating websites, email Exchange/O365, file shares and print servers. • Built, set up, and managed servers on actual hardware as well as in virtual machines using VMware products such as Workstation, ESXi and Essig. • Set up and managed SQL software for medical practices, realtors, financial groups, and other local businesses. • Provided service contracts to customers, achieving stellar satisfaction rates and client retention. • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution. Directed onsite training for business users to maximize productivity.

• Created the entire network and technical infrastructure for the company. • Built workstations with the specified performance requirements for employees and clients. • Refurbished and repurposed Windows Server 2012 R2 to provide domain and DNS services. • Secured company hardware files using Group Policy and Active Directory.• Configured and maintained Routers, Cisco & SonicWall Firewalls, Synology & Drobo NAS devices, and printers.• Installed and repaired audio/video software and configured network storage.• Managed positive customer relationships by providing reliable, consistent, and proactive services to clients.• Built an HMI touchscreen all-in-one prototype with a Windows PXE image to use in conjunction with dictation software, using touch screen LCD and a raspberry pi 3.

• Diagnosed software and hardware issues on Dell desktops, laptops, and all-in-ones. • Rebuilt and replaced Dell computers with new and refurbished hardware.• Provided phone technical assistance for Dell Warranty & Support customers.• Scheduled clients’ technical repair appointments and maintained a 100% Customer Satisfaction Rating.