Heather J. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, Us

Hands-on Salesforce technical leader responsible for managing a team of Developers and Admins to deliver custom solutions on the Force.com platform. Primary focus on enterprise architecture, technical design documents, external application integration, and sophisticated custom development using the Salesforce API, Apex, and Visualforce. Key contributor in hiring, ramping, and mentoring the Salesforce technical team, implementing platform best practices and development methodologies. - Within the first 6 months, hired and ramped a team of Salesforce experts to stabilize and rebuild Unity's existing Salesforce implementation, supporting 500+ users across Marketing, Sales, Ads, Finance, Legal, and Professional Services - Identify and manage the Salesforce technical roadmap and product strategy by balancing the needs of functional and non-functional requirements (scalability, supportability, and security) - Led a cross-functional project to launch a brand new, Lightning-enabled Salesforce implementation focused on the transformation of the organization's Quote-to-Cash ecosystem. Architected custom integrations from Salesforce to Zuora, Avalara, NetSuite, and an internal provisioning system using Platform Events and a publisher/subscriber model - Oversee CRM system governance and architecture, including custom development, custom systems integrations, AppExchange products, Security, Scalability, Performance, Unit Testing, Release Management, and overall DevOps - Evaluate and manage 3rd party tools and vendors, decision maker on build vs. buy - Led Salesforce platform optimization effort to identify system health risks and provide recommendations to increase operational efficiency and maintainability by reducing technical debt and implementing best practices. Reduced incoming support tickets by 70%

Sunnyvale, Ca, Us

Responsible for technical design and development of Salesforce.com solutions for internal clients in the Global Sales and Enterprise Services teams to satisfy unique business requirements.Project Highlights:“Golden Gate”: Technical lead on implementation of a highly complex Order Management System and integration between Salesforce and LinkedIn’s Campaign Manager Tool. This solution replaced 10+ different systems that required duplicate data entry with multiple points of failure. Utilized Apex, Visualforce, SteelBrick CPQ functionality and Dell Boomi as the ETL tool“Pod Sync”: Designed and developed a system to align Account/Opportunity Teams to accommodate an Account Executive’s 10+ supporting team members on Marketing Solutions deals. Utilized Apex, Batch Apex and Visualforce“IKEA”: Implemented a Self-Service Portal for our Enterprise Services team which enabled users to manage queue membership, load balancing a user’s case specialization and managing dedicated support email routing. Resulted in 95% reduction in Technical Support cases created for Salesforce team to update these system configurations. Utilized Apex, Visualforce and JavaScript Remoting functionality“Breitling”: Designed and developed a highly configurable solution to track the lifecycle of a case based on status changes to identify total processing, waiting and overall resolution times. Enterprise-wide adoption of these metrics leveraged by Billing Support, Enterprise Support, Technical Support and Data Quality“Atlas”: Redesigned CSAT workflows in Service Cloud to accommodate internationalization for 15+ languages. Utilized Visualforce email templates, Translation Workbench with Custom Labels and ClickTools for survey forms “Unify”: Designed and developed an integration to transfer a case between Salesforce and Oracle Service Cloud for our Enterprise and Consumer Support team

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Responsible for providing pre-sales technical consultation and managing client integrations post-sales for LinkedIn’s Jobs Products and Jobs API. Collaborated with cross-functional teams to identify areas where process redesign/improvement can significantly impact efficiency, quality, client/member experience and scale business infrastructure.- Partnered strategically with 100+ customers to provide an automated Job Wrapping solution to get all of their professional jobs posted on LinkedIn- Collaborated with Relationship Managers, Account Executives, and Customer Success Managers to drive Customer Success related to both Pre and Post Sales- 3rd party vendor management for Job Wrapping technical solution- Drive adoption for LinkedIn Hiring Solutions Products through process automation, integrations and ecosystem development- Create and execute on scalable program roll outs to support a rapidly expanding customer base. Establish effective working relationships with cross-functional teams and ensure excellent information/feedback flow- Designed and developed a solution in Salesforce.com to support the Job Wrapping implementation process. Converted from Google spreadsheets which resulted in 10x time savings and improvement in team collaboration

Denver, Colorado, Us

Jobvite is the leading recruiting software solution. Industry analysts call our innovations “game changing” and 600+ leading edge companies like Groupon, Zynga, Twitter, LinkedIn, Netflix, Digg, Zappos, Yelp, Starbucks, TiVo and many more use the Jobvite platform to power their hiring. We are an award winning SaaS Company that is revolutionizing the $165B recruitment market with a hiring platform based on cutting edge technologies and social network integrations.- Develop clean and maintainable code from customer’s designs- Provide Pre-Sales technical expertise on Jobvite recruiting platform- Manage & coach a small web development team- Provide expert knowledge of the career site framework and train new employees- Manage projects to meet service levels and conduct customer meetings- Collaborate closely with Product and Engineering team to provide insight into customer’s requests and contribute to feature enhancements- Development and support of customized career site solutions that integrate seamlessly with a customer's corporate website and the Jobvite SaaS social recruiting platform- Provide customers with industry best practices on career site landing page design and functionality- Post-activation technical support for customers to identify, confirm and document potential software bugs using case format in Salesforce.com CRM and Bugzilla- Primary Salesforce.com CRM administrator managing day-to-day Customer Success and Sales operations. - Led technical projects to effectively scale operations within Customer Success team and provide a better customer experienceWas Web Application Support Engineer | Mar 2009 - May 2011

Newburyport, Massachusetts, Us

Consulting experience with Fortune 500 technology companies in domain specific areas of Search Engine Optimization (SEO) and Search Engine Marketing (SEM).

Beverly Hills, Ca, Us

- Assisted managers in Online Marketing with ad-hoc reporting requests from Aster data warehouse- Developed Excel reporting dashboards for SEO, SEM, ORM (Online Relationship Marketing – Email) and high level Executive Summary- Created extensive SQL scripts to populate Excel reporting dashboards from Online Marketing data warehouse

- Developed Leads analysis reporting structure in Excel from MS SQL database- Created C#.NET application to automatically log into Google AdSense website and scrape reporting fields into MS SQL Server database

Redmond, Washington, Us

- Developed C#.NET application to generate XML sitemaps from crawled domains.- Maintained SEO sitemaps for hundreds of sub domains within MSN and International sites on centralized server to be downloaded by search engines.- Developed Crawler Management web application in C#.NET as a front-end utility to manage all Crawler functionality, including crawl setup parameters, include/exclude URL patterns and scheduling/monitoring active crawls

Seattle, Wa, Us

- Prototyped a mockup SEM (Search Engine Marketing) web application to manage campaigns, keywords, white/black lists, etc- Utilized CakePHP MVC Framework and MS SQL to build UI functionality for white/black lists, keywords and negatives

Melbourne, Florida, Us

- Launched and redesigned entire division-wide Intranet at Harris RF Comm. by gathering requirements from users, developing prototypes and utilizing HCI design principles. Experienced complete lifecycle of application development – from requirements phase to testing, maintaining and making improvements- Developed web based application solutions to streamline current inefficient processes within company- Participated in a team development project to create a Resource Planning web application for engineering department at Harris RF; utilized C#.NET programming with SQL Server database backend- Created an internal time tracking system prototype in MS Excel using VBA macro programming and imports from a Remedy Helpdesk Ticket system; worked to convert prototype to more efficient web application using C#.NET and SQL Server- Prepared technical documentation including User Acceptance Testing and Software Requirements