Harold Benson Email & Phone Number

Cincinnati, Oh, Us

United States

Promoted to Voice Engineer, Tier II

United States

Provided high-quality end-user support while resolving issues and providing high-level customer service. Experience working with Cisco Call Manager, Cisco Unity, and UCCX. Troubleshoot and configure voicemails, phone systems, call handlers, and call centers. Implemented, deployed, and supported day 1 turn-ups in multiple hospitals. Ensure 911 calls route to the correct PSAP with the correct address. Experience working with Routers such as Cisco 2911s, 4321s, 4331, 310, 320, and 350. Configured and Installed 250+ Voice Gateways, Configured and installed 500+ NIMs. Tone out analog lines, and install analog lines for faxing via FXO.

Ohio, United States

Ohio, United States

Working directly with customers and vendors to help resolve issues with VoIP, NaaS and SD-WAN services. Also troubleshoot issues with networking equipment such as routers, switches, wireless AP’s, T1 & Fiber circuits.

Cincinnati Metropolitan Area

600 hours of in-person labs and studies. Studies included IT, Networking, and Cybersecurity.- IT: Computer hardware components | Software | Operating Systems (Kali Linux, Ubuntu, MacOS, Windows 7, 8.1, 10) | Full PC assembly and disassembly | Binary, Hexadecimal | Troubleshoot & repair various types of hardware and software issues. - Networking: Network Topologies | Cat 5, 5a, 6, 6e cabling | Wiring T-568B & T-568A Cat 6 Cable | Networking Tools: Tone and Probe, Cable tester, Crimper | 802.11 standards, IPv4, IPv6, Subnetting, CIDR | OSI Model, TCP/IP, Ports, DHCP, DNS, VoIP | Routers, Switch's, Bridges, Hubs | VLAN, LAN, WAN, CAN, MAN | Firewalls, DMZ, Network Infrastructure.- Cybersecurity: The C.I.A of Security | Various Malware | System & Network Hardening | SSL/TLS | Malware Symptoms, Network Vulnerabilities | IDS, IPS, NIDS, NIPS | Windows Server 2016, AD DS | ACL's, VM's, VPN's | 802.1X Authentication | Hash's, Hashing algorithm's, Salt, Cryptography.