Howard Bisgeier Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Optimize operational procedures by creating centralized management for 3 Arizona locations providing companywide cost and time saving processes thus improving company operational return. Review in house training tools and efforts providing all staff access to current continuing education tools. Enable ownership to make timely decisions by creating and providing detailed internal data analysis and reporting.➢ Led research, reporting, external communications and events calendar➢ Overhaul reception desk responsibilities creating greater overall productivity after losing a part time employee➢ Daily management of facilities, carrier partners, daily processes, and accounting procedures

Tucson, Arizona

Testing website functionality to ensure the desired outcome is achieved for both vendors and consumers prior to site release. Recommend changes in order to create an improved consumer experience and more efficient website function. Confirm payment processing and consumer feedback loops function properly and to expectation of the average online customer.➢ Identify Epic/Scenario details, Page Level and Page Component details➢ Quality test site from consumer and vendor side. Review and identify potential issues

Tucson, Arizona, United States

TENWEST is a Tucson community wide conference fashioned on the concept of South by Southwest (SXSW) in Austin, Texas that kicked off in October of 2015. Joining in a team effort to create a ground up experience that provides exposure for local business and business development was a rewarding and enriching opportunity. TENWEST has continued to function as an ongoing annual event in Downtown Tucson drawing approximately 15,000 attendees.➢ Developed the standards for all IT/AV/Audio needs for speakers and events in all venues➢ Managed the Technology Track including identifying and attracting technology speakers, panels and subject matter experts for 3 days of content and presentations.

Tucson, Arizona Area

Primary Caregiver for elderly parents

Tucson, Arizona Area

Developed, implemented, and enforced KPI metrics to enable a focus on improved processes to ensure quality across all services and increase productivity in field services. Revised employee policy and procedures manual as well as employee onboarding and training programs in order to provide consistency in expectations and performance. As a team, we evaluated and revised our client onboarding process creating appropriate client expectation for services provided.➢ Provided full oversight of the Network Operations Center (NOC) Helpdesk, Computer, Server and Network Administrators consisting of 10 technicians➢ Daily management, oversight and communication with +/- 40 medical, legal and accounting clients regarding IT services provided / new systems / systems refresh / planned migrations and virtual platforms➢ Plan, organize and manage system assessments/projects for system upgrades, migrations and implementations to meet HIPAA guidelines➢ Implementation of KPI’s and revisions to training were instrumental in creating efficiencies leading to record breaking profits Q1 and Q2 in 2014