Heather Brando-Pippin Email and Phone Number

Directly led a team of five direct reports responsible for contract-related processes involving new employees and ensuring accuracy of their new hire process. Engaged candidates in discussions about a diverse array of employment opportunities, career planning, education opportunities,background checks, and validated eligibility for all job requirements.• Created/implemented new recruiting and retention policies for the standardization of dailyrequirements to include quality control, contract completion (KPIs) which increased allproductivity by 20% for all new hires in Kansas and Missouri.• Dedicated negotiation skills with an approach that worked to understand the needs and wants ofthe candidates, but effectively placed them in accordance with the organization’s needs,successfully on-boarded 572 candidates in 2023, which was a 10% increase compared to theprevious year.• Tracked and analyzed the new hire process choke points by enforcing standards and KPI’s, wasable to achieve 30% reduction in new hire errors, which increased new hires each week by 16%.• Initiated/developed a quality control training program to educate over 150 employees in theorganization on proper procedures for full-cycle recruiting, which resulted in an organizationalincrease of accuracy by 25% each year.• Prepared and approved all new hire training, while also ensuring all required documentation wasin line with Federal, State and company regulatory guidelines. These actions reduced trainingtime by 25%, facilitated positive employee relations and conflict resolution.

Managed and collaborated with a team of 26 Medical Recruiters, with 3 direct reportswithin the corporate environment of Medical Recruiting. Oversaw the daily processes andnew hire paperwork and on-boarding of all medical professions for the organization. Thesepositions consisted of Registered Nurse (RN/LPN), Nurse Practitioner (NP), Doctor ofMedicine (MD), Doctor of Osteopathic Medicine (DO), Pharmacist, Dietitians, PhysicalTherapist, Dentist, and many other medical professionals.• Recognized as a National program subject matter expert (SME) to mentor over 50 office managers within medical recruiting operations, which increased recruiter proficiency by 50%.• Collaborated with senior leadership on medical recruitment strategies, marketing plans, development plans, performance management, and employment engagement to improve new hire rates by 20%.• Collaborated with outside agencies to meet timelines and process medical verifications faster for new arrivals, this decreased the processing time by over 30% and saving budget by over $80,000 annually.• Developed data tracking programs to allow for real time KPI tracking of all medical recruitment efforts for the entire organization, recognized at the executive level as exceptional programs and later mandated nationwide as the standard.• Rewrote operational policies and procedures that merged with the new requirements of the entire organization, achieving huge success in operation changes.

Managed and lead a team of nine specialized Medical Recruiters, with six direct reports.Pushed the entire team to achieve 100% closure of all medical positions that includedpositions for Registered Nurse (RN/LPN), Nurse Practitioner (NP), Doctor of Medicine(MD), Doctor of Osteopathic Medicine (DO), Physical Therapist, Dentist, new medicalgraduates, and many other medical professionals. Completed full-cycle recruitmentincluding medical license and malpractice verifications, federal background checks andmany other hard requirement verifications.• Managed/administered all pre-employment assessments, deconflicted all interviews across the footprint and completed over 110 new hires for the year, increased production by over 45% compared to previous.• Ranked top ten medical recruiting offices in the organization, held the role of overseeing all medical recruiting endeavors within a vast network of 27 colleges and 146 residencies/hospital programs.• Challenged and mentored all medical recruiters to go above and beyond their capabilities to find more qualified candidates quicker, these training sessions increased productivity by over 25% each week.• Directed the onboarding process for all new medical professionals, facilitated all placements, and confirmed timely completion of pre-employment documentation within a 72- hour timeframe.• Chosen by our Medical Recruiting Director, I underwent advanced training in Equal Opportunity and Sexual Harassment. Subsequently, I pinpointed training deficiencies within the organization and implemented quarterly/ yearly training sessions to ensure workplace safety for all employees.• Regional expert asked to leverage the previous experience and recruiting expertise to assist thirty-two recruiting stations across a large geographically dispersed organization.

As a dedicated member of a professional recruiting team responsible for sourcing talent and targeted recruitment operations for the United States Army Reserve Command. I executed a wide array of HR Generalist tasks, ensuring meticulous documentation for each candidate. In addition, I led and managed a team of 11 personnel, orchestrating the seamless processing of all applications and placements. Concurrently, I assumed a pivotal role in overseeing the Sexual Assault and Harassment program that included investigations of allegations, assistance to the victims, fundraising awareness, and training to a staff of over 3,500 for the Human Resources Command. - Evaluated strengths and weaknesses of over 2,000 candidates to determine the best prospects to become talent acquisition specialists.-Submitted formal job offers to personnel looking for employment within the United States Army Recruiting Command.-Collaborated with leadership regarding assignment locations for over 600 applicants and on-boarded over 300 applicants for entry into the active guard and reserve program.

I employed precise prospecting and sales strategies to recruit young men and women into the United States Army Reserve. I fostered strong relationships with local community leaders, educational institutions, and outreach programs, creating opportunities for community members to embark on a rewarding journey with the Reserve.- Received the Glen E. Morrell award for recruiting excellence within four years. Directly involved with enlisting over 100 new army reserve soldiers during that time period.- Recognized by senior management for top recruiting honors at local and state levels due to production on a quarterly and annual basis.-Determined eligibility of candidates due to governing regulations and guidelines to ensure only qualified applicants were contracted.